Gift Shop Attendant

Hospitality Gift Shop Attendant – Job Description

Position Summary

The Hospitality Gift Shop Attendant is responsible for providing excellent customer service, maintaining store appearance, and assisting guests with purchases in a gift shop setting. This role supports overall guest satisfaction by creating a friendly and efficient shopping experience.

Key Responsibilities

• Greet guests warmly and offer assistance with product selection


• Operate the cash register and handle transactions accurately (cash, credit, etc.)


• Maintain knowledge of store merchandise, including pricing and promotions


• Restock shelves and ensure displays are neat, organized, and visually appealing


• Monitor inventory levels and report low-stock items


• Answer guest questions about products and local attractions


• Handle returns and exchanges according to store policy


• Keep the shop clean, including counters, floors, and display areas


• Follow loss prevention and security procedures


• Collaborate with team members and supervisors to meet sales goals

Qualifications

• High school diploma or equivalent (preferred)


• Previous retail or customer service experience is a plus


• Strong communication and interpersonal skills


• Basic math and cash-handling ability


• Friendly, professional demeanor


• Ability to stand for extended periods and lift light merchandise

Work Environment

• Typically located in hotels, resorts, hospitals, or tourist areas


• May require evening, weekend, and holiday shifts


• Fast-paced environment with frequent guest interaction

Skills & Competencies

• Customer service excellence


• Attention to detail


• Sales and up-selling ability


• Time management


• Teamwork and reliability