Gift Shop Clerk

Essential Duties & Responsibilities:
• Greets guests in a prompt, professional and courteous manner offering assistance
with merchandise as requested.
• Displays merchandise in a tasteful manner, suggests selections to meet customer’s
needs, and emphasizes selling points of article; demonstrates use of merchandise, if
applicable.
• Prepares sales slip and receives payment for merchandise purchased.
• Reconciles and balances cash drawer at end of shift.
• Helps remove tags or labels from purchased merchandise if requested by customer.
• Places new merchandise on display; ensures all displays are well stocked and prices
are marked as required.
• Requisitions merchandise from stockroom.
• Prepares forms for employee consignments. Sells and records any consignment sale.
• Maintains cleanliness and order in gift shop by cleaning shelves, counters, and tables.
• Exchanges merchandise for customers and accept returns according to established
policies and procedures.
• Keeps track of merchandise issued to authorized personnel or promotional activities.
• Observes behavior of customers entering gift shop; reports suspicious behavior to
supervisor or security.
• Attends and participates in regularly scheduled staff meetings.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Assists in researching new items to compliment the gift shop and guests.
• Assist in working with artists for setting up consignment agreements.
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Position Classification & Description
Gift Shop Clerk
Revised January 2022
• Assists with inventory during the first of each month.
• Performs other duties as required.
Minimum Qualifications:
High School Diploma or GED plus six (6) months retail experience. Must meet all
knowledge, skills and abilities. Must be eighteen (18) years of age for Arizona properties
and twenty-one (21) years of age for New Mexico properties. No felony, theft or stealing
convictions. Must be able to successfully pass a pre-employment drug/alcohol screen,
background investigation, obtain and maintain gaming license. Navajo preference.
Knowledge, Skills and Abilities:
• Knowledge of retail operations.
• Knowledge of basic math and arithmetic.
• Knowledge of cash handling.
• Knowledge of casino operations.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying
social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all
levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.
Physical Demands:
While performing the duties of this job, the employee may be required to stand for
prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or
crouch, and have normal auditory, visual acuity, and verbal communications skills. The
employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in a Casino retail setting with a moderate noise level.
Extended hours and irregular shifts are required. Tight time constraints and multiple
demands are common.