Gift Shop Manager - Harborview

Job Description

Harborview - Gift Shop has an outstanding opportunity for a Gift Shop Manager.

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)
• Monday-Friday, 8:00am-4:30pm
• Day Shift

DEPARTMENT DESCRIPTION

Harborview's gift shop offers patients, families, visitors and staff a wide selection of merchandise that includes balloons, flowers and plants, jewelry and accessories, clothing, home decor, stationery, greeting cards, gift bags, toys and plush. We also sell newspapers and postage stamps.

POSITION HIGHLIGHTS

• This position is responsible for the management of the Gift Shop at Harborview Medical Center. The Gift Shop is an independent program that is managed by the medical center and provides retail merchandise for patients, visitors, and staff. The position is accountable for specialized tasks including managing operations to meet or exceed financial goals, identifying customer profiles and purchasing patterns, defining and selecting appropriate merchandise, creating displays, leading service staff, and ensuring compliance with all regulatory requirements. The position is independently responsible for the daily management of the Gift Shop.

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth
• Entry level position to gain experience in a healthcare setting

PRIMARY JOB RESPONSIBILITIES

• Develops and implements budgets and plan for the Gift Shop program to support UW Medicine’s mission for quality patient care and satisfaction. Helps create a healing environment for patients that compliment the highest standards in patient care. Manages programs to create an environment that enhances the quality of work life for staff. Promotes principles of Patients are First.

• Creates marketing and merchandising strategies to optimize the financial viability of the Gift Shop and retail program. Researches new products and vendors to create intrigue, to

  inspire, and to provide for needs of customers. Tracks and trends and innovations in retailing. Recommends and develops new merchandise and use of logos to promote and support branding interests of Harborview Medical Center and UW Medicine. Ensures compliance with Brand Guidelines, screens mock-ups and communicates with Gift Shop.

• Maintains the integrity of the store in a visually appealing, clean, and organized manner that is both inviting and promotes sales. Creates displays using principles of merchandising while applying creativity. Identifies categories of merchandise to meet the interests of the customer profile. Reviews layouts and proposes and implements revisions to the physical layout and furnishings.
• Manages processes for cash handling and record keeping. Monitors and verifies accuracy of sales and receipts. Ensures timely payment to vendors. Ensures timely reorders, maintains strong inventory controls, and stock rotation. Conducts routine physical inventories in an accurate and timely manner. Analyzes reports and develops goals based on sales, losses, and inventories on-hand. Manages electronic systems, hardware, and generation of reports. Seeks ways to increase efficiencies.
• Manages staff; assigns responsibilities, prepares schedules, coaches, creates goals, and assists as needed. Ensures staff complete mandatory trainings in a timely manner. Provides training regarding systems, customer service, etc. Interviews, hires, and evaluates the performance of assigned staff. Rounds with staff monthly and provides stoplight reports. Ensures sales team is knowledgeable about new products, promotions and responsibilities. Serves as a role model for customer service and patient relations in the medical center.

REQUIREMENTS

• Three years of experience in gift shop management with annual sales exceeding $800,000
• Advanced training and/or experience with best practices and technical operations of a gift shop
• Demonstrates management skills including buying, merchandising, personnel management, customer service, financial and inventory controls
• Strong organizational skills, computer skills
• Proficient in conflict resolution
• Proven experience in providing outstanding customer service and for maintaining relationships that are exceptionally and equally respectful to all

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Shift:

Temporary or Regular?

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.