Gifting Clerk - Somerpointe Realty

ROLE

This is a key role within the Operations Department, undertaking a wide variety gifting roles to ensure guests after completion of presentations are given best in class customer service.

RESPONSIBILITIES

• Daily maintenance and balancing of ticket boxes and cash banks
• Must be able to multi task varied projects with high levels of urgency or deadlines, assist in creating, updating and maintaining daily reports and complete tasks as instructed
• Provide accurate validation of Customers information and premiums being issued
• Maintain a positive working relationship with all associates in Sales and Marketing to ensure the highest level of customer service at all times
• Greet all guests at the gifting window projecting a professional demeanor and enthusiastic attitude
• Resolve escalated guest issues and complaints, and resolve any challenges including unsatisfied guests, gifting issues, etc.
• Provide feedback to management of discrepancies and reoccurring problems
• Provide a great welcome experience and constant attention from the first point of contact until guest is gifted and completes sales presentation.
• Demonstrating the Eight Point Hospitality Promise in all facets of your daily duties
• Willingness to go the extra mile to exceed expectations of our guests
• Be am ambassador for company and processes
• Assist in the completing of tours through Cornerstone, prepare and disperse gifts in a timely fashion to guests, sales representatives and concierge
• Ensure guests are fully informed on voucher redemption at each box office
• Set up and provide transportation for all guests returning to an off site location
• Must answer phones and perform high end customer service and be able to assist coworkers as needed
• Must present and maintain a professional appearance and attitude at all times and be able to remain professional and polite during potentially stressful situations
• Provide basic directions, maps, attraction and area information to the customers as needed
• Complete daily paperwork accurately and thoroughly
• Miscellaneous tasks as assigned by Administration Manager

• Good interpersonal communication skills, written and verbal
• Fluent with Microsoft Office Suite; Word , Excel and Outlook
• Good organization skills
• Ability to manage daily, weekly and special project deadlines
• Self-starter
• Exceptional customer service skills
• Ability to deal with various personality types
• Positive upbeat attitude to ensure great work environment
• Must be well groomed and present a professional image
• Ability to maintain and balance daily a ticket box
• Ability to maintain and balance multiple cash banks
• Have the ability to be flexible with schedule and work time
• Strong desire to work, serve internal and external customers, and work with people; team oriented