Giftware Lead Sales Associate

Branch Store Giftware Lead  

Position purpose:  

The Giftware Lead is crucial to the success of the giftware section: buying products that differentiates us from our competition, merchandising the products to ensure maximum sales, and providing helpful, knowledgeable customer service to keep them coming back.     

Responsibilities/Duties/Functions/Tasks

•  Greet customers, advise customers, demonstrate products 
•  Answer calls using the company phone script.  
•  Answer radio calls promptly and professionally. 
•  Special order non-stock out of stock items in accordance with prevailing policy and procedures. 
•  Complete all housekeeping, back stocking, and task work assignments.  
•  Provide on-the-job training as deemed necessary by management. 
•  Attend store meetings. 
•  Recognize and meet the needs and wants of the store’s customers pertaining to giftware. 
•  Work closely with the Giftware Buyer in relaying needs and/or suggestions to further their store and other stores with giftware departments. 
•  Perform competitive shops among local stores carrying similar merchandise 2-3 times per year. 
•  Attend merchandise market at least once per year. 
•  Develop and maintain a welcoming merchandising theme of the department. 
•  Ensure all pricing tasks are completed in a timely manner: tagging merchandise, create skus as needed, proper PO check in procedures. 
•  Perform inventory as needed. 
•  Recognize merchandise movements and reduce pricing as necessary to maintain proper inventory levels and fresh merchandise appearances.   
•  Assist in other areas of the store as needed.   
•  “On site” attendance must fall within the company standards as outlined in the handbook. 
•  Any other tasks required as determined by management   

Company Conformance Statements 

In the performance of their respective tasks and duties all employees are expected to conform to the following: 

•  Work every day according to the company mission and core values. 
• Perform quality work within deadlines without direct supervision.
• Develop and maintain a positive working relationship with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
•  Complete assigned training.

Minimum Qualifications

• Basic computer and math knowledge
• Must be 18 years old or older
• Work Requirements

Physical activity includes: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion.

Physical requirements: Must be able to exert up to 50 pounds of force occasional, and/or up to 20 pounds of force constantly to move objects. Must be able lift at least 40 lbs without assistance, repeatedly from the ground to waist level.

Visual acuity requirements: Giftware Leads are required to have the visual acuity to perform an activity such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes.

Required Equipment operations: Giftware Leads must be able to operate computers, various software and internet-based programs, open office, and RF gun, POS system and cash register. Must be able to climb up and down ladders using 3 points of contact.

Behavioral Competencies

Customer Orientation: Cheerfully meets or exceeds customer expectations – both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns.

Integrity: Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect.

Teamwork: Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships.