Girl Experience Specialist

Join Girl Scouts of Wisconsin Southeast as a Girl Experience Specialist to create and facilitate welcoming hands-on programs and activities for girls to expand their leadership experiences. This is a customer-focused role that works directly with youth, families, volunteers, and community partners. If you are collaborative, detail oriented, enjoy developing and leading programs, a strong communicator, and detail-oriented, we encourage you to apply!

Position Title: Girl Experience Specialist

Location: Waukesha, WI

Operating Unit: Girl Experience Team

Report To: Director of Girl Scout Leadership Experience 

FLSA Classification: Full-Time (37.5 hours a week), Non-Exempt

Pay Grade: 13

Who We Are

Girl Scouts create the world they want to live in and strive to make it better every single day. They explore their strengths, take on new challenges, and can always be themselves, regardless of background or ability. Working for Girl Scouts of Wisconsin Southeast (GSWISE) is much more than just a job; it’s an opportunity to bring your talent, passion, and perspective to a girl-centric, mission driven organization. We are seeking individuals committed to making a difference are enthusiastic team players who want to join an organization with a proud history and a growing future. Joining our staff means working to your full potential in a dynamic and diverse environment that strives for equity for all.

Position Summary

The Girl Experience Specialist is responsible for delivering innovative, engaging, and relevant Girl Scout activities and leadership experiences for Girl Scouts, volunteers, troops, families, and the community. Reporting to the Director of Girl Scout Leadership Experiences, this role empowers girls to develop courage, confidence, and character by providing hands-on learning, leadership development and meaningful connections to enhance their Girl Scout Leadership Experience. 

What You’ll Do

• Facilitate a positive Girl Scout Leadership Experience by developing inclusive curriculum, planning, and leading culturally relevant and welcoming events and activities for Girl Scouts, that align with national curricula to meet the diverse identities of girls, volunteers, families and community members. 
• Routine travel across Southeastern Wisconsin to facilitate hands-on Girl Scout experiences and cultivate community connections.
• Identify, build, and maintain positive partnerships with vendors, community agencies, and educational institutions to deliver activities to Girl Scouts of all ages.
• Project manage assigned large-scale council events and program experiences, coordinating planning and implementation across council teams and with community partners.
• Plan, lead or support assigned day and overnight experiences, including field trips, troop travel, and partner-led activities.
• Manage program initiatives which may include Highest Awards, CampHERO, sports programming, or other council priorities based on department needs.
• Collaborate with council staff, volunteers, and community partners to integrate programming and ensure, events and activities comply with health and safety guidelines, Girl Scout standards, and national and council policies and procedures.
• Serve as an event lead and support the recruitment, training, scheduling, and managing of teen Girl Scouts and adult volunteers for events.
• Provide exceptional customer service by answering programming questions (e.g. Subscription Box and Badge in a Bag orders), solving problems, and providing timely communication across various channels (electronic queues, phone, email, in-person) to all internal and external stakeholders. 
• Monitor and maintain detailed event participation and collect participant feedback to enhance future events. 
• Accurately track and report budget expenses. Participate in annual department budget planning process. 
• Create program kits to equip volunteers and caregivers with supplies and instructions to deliver engaging and culturally appropriate Girl Scout content.
• Provide support to product sales (product pick-up), summer camp activities, recruitment events, and philanthropic experiences as needed to ensure the successful execution of council goals. 
• Assist other council departments during peak seasons on council wide projects, events, and activities to provide back-up support.

EEO & Anti-Racist Statement

The Girl Scouts of Wisconsin Southeast (GSWISE) has a vision for a deeply inclusive membership, staff, and volunteers. To foster a culture of belonging while providing equitable service delivery above and beyond Equal Opportunity requirements, GSWISE candidates must be committed to cultural competency growth and work within diverse teams. Our Girl Scout Law encourages us to seek racial equity for everyone and do our part to dismantle systemic racism. GSWISE is an Equal Opportunity Employer.

Who You Are & Keys to Success

• Highschool Diploma or equivalent with a minimum of one years’ experience in education, customer service, working with youth, curriculum development, or event planning. Bilingual in both English and Spanish is a plus.
• Current American Red Cross First Aid/CPR (or equivalent) certification preferred at time of hire; required within six months of hire date.
• Has basic computer skills with knowledge of Microsoft Office Suite including Teams, Word, Excel, and Outlook.
• Has experience and enjoy working with children, volunteers, and community partners from diverse communities. 
• Customer-service oriented with the ability to communicate in a friendly and professional manner via all modes of communication with a wide range of people both internally and externally.
• Display a high level of integrity and maintain confidentiality.
• Work independently with minimum supervision, show initiative, demonstrate reliability, is flexible and can shift priorities in response to changing needs.
• Detail-oriented, organized, manages time effectively with the ability to prioritize multiple projects to meet deadlines.
• Self-starter who works well independently and collaboratively within a team.
• Be adaptable to taking on additional duties as assigned to meet the evolving needs of the team and council.
• an work a flexible schedule, including some evening and weekend hours based on program needs and seasonal events.
• Willingness to subscribe to the philosophy of the Girl Scout program and join as a Girl Scout member, which includes paying a membership fee either annually or as a Life-time Member.
• Valid driver’s license and use of your own vehicle are preferred. If so, you must comply with the council’s automobile insurance policy limits and have a driving record that meets the requirements of the council’s business auto insurance carrier. Access to daily transportation is required. If you are unable to drive, a transportation plan must be submitted and approved prior to an official offer being made. 
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit and/or stand for long periods of time and operate office equipment manually. The employee must be able to routinely lift 15 pounds and occasionally lift and/or move up to 30 pounds. Full range of body motion, including manual and finger dexterity, and eye-hand coordination.

This is an exciting opportunity to work with a dynamic mission-focused team passionate about making a difference.