Global Business Services Billing Specialist

We have an exciting opportunity to join the North America Finance Business Operations team! We are looking for someone who is detail orientated and strong communication skills. This candidate should be self-directed, able to multi-task in a fast-paced environment and well versed in continuous improvements.

As a Global Business Services Billing Specialist you will perform a variety of tasks including creation, research and maintenance in relation to customer data, service contracts, customer special pricing needs, and customer credit and debit adjustments within related systems, programs and other informational databases.  You will review information to input or upload and determines best practices and correct procedures.  Input data, audit for accuracy, respond to questions and resolve issues as needed.

Requirements: hybrid onsite requirement 8x per month

What You Will Be Doing:

• You will ensure the timely process and sending of invoices across multiple sales organizations.
• You will be responsible for controls & reconciliation of complex multi-system billing interface.
• You will manage invoice issue resolutions for North America.
• You will be part of different integration projects and ongoing continuous improvement efforts
  • You will create in SAP invoice corrections in answer to customer claims.
  • You will process rebate schemes in SAP according to specific timelines and in collaboration with other finance departments.
  • You will review information and determine correct procedures so accounts, systems and databases will be updated properly, and you will contact related departments, Employees, and others as needed to clarify information.
  • You will input data into accounts, systems and databases according to established guidelines and procedures.
  • You will Audit, validate and reconcile data for accuracy to ensure adherence to established policy. You will resolve discrepancies and make corrections as needed and facilitates collection activities as appropriate.
  • You will respond to and research questions and issues as needed and collaborate with related departments to exchange information. Consults and interprets appropriate policies as appropriate and resolves issues.
  • You will understand the business and provide support to sales, marketing, customer support and other areas to further business objectives to identify process improvement opportunities and assist in implementation

What You Need To Succeed:

• High School degree or equivalent combination of education and experience required. Associates degree or equivalent preferred.
• Data entry skills, including accuracy and speed in a fast-paced, time-critical environment.
• Ability to work with variety of systems and databases. SAP knowledge preferred.
• Detail-oriented, patient and thorough.
• Good customer service skills, with ability to exchange information with wide variety of people.
• Verbal and written communication skills.
• Organized with ability to multi-task.
• Ability to work both individually and as a team player.
• PC skills, including Microsoft Office.

What you can expect from us: 

• Hourly rates targeting: $23+ per hour
• Opportunity for annual cash bonus and merit increase
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental  health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.