Global Campus Undergraduate Student Advisor

GLOBAL CAMPUS UNDERGRADUATE STUDENT ADVISOR – PT

Reports to: Assistant Director of Academic Advising 

Department: Center for Student Success

FLSA Status: PT Hourly, Non-Exempt

JOB PURPOSE

The Global Campus Undergraduate Student Advisor assists students in persevering through their respective degree programs in preparation for Christian ministry in service to the churches of the Southern Baptist Convention. In addition, this position is the main contact for students during their time at Spurgeon College and is responsible for onboarding new students and retaining current students.

ESSENTIAL FUNCTIONS

· Develop meaningful relationships with online students that enable accountability and encouragement in their academic journey.

· Help guide students from the point of enrollment through the completion of their program in a manner that exemplifies a concern for the students’ personal development and ministry calling.

· Set appointments with all new students to introduce them to the program and its resources, answer questions, and assist in registration for their first term of classes.

· Design and implement a communication plan to ensure new student success before and during their first term.

· Create and maintain an advising file for each new student with relevant information about their interests, circumstances, and goals.

· Contact current students not yet enrolled in the upcoming term. Assist them with any roadblocks they have encountered in their educational path.

· Monitor and contact students deemed 'at-risk’. Encourage and equip them to succeed.

· Field questions about schedules, programs, and special opportunities 

· Provide accurate information, develop Course Sequencing plans, and connect with other departments, as applicable.

· Maintain up-to-date advising records within the appropriate systems.

· Collaborate with team to update communication plans, student resources, and advising strategies, as needed.

· Create and maintain weekly student contact reports for the Director of Advising and Student Success

· Be familiar with all webpages dealing with students in general, and online students specifically.

· Alert the Online Studies Department to any errors or problems with online courses.

· Manage Spurgeon College Online Studies Twitter and Facebook accounts in collaboration with the Advising team.

QUALIFICATIONS / REQUIREMENTS

Include, however, not limited to:

· Christian with high integrity, actively pursuing a relationship with God

· Bachelor’s degree from a four-year college or university

· Online student experience, preferred

· Basic understanding of the online educational experience

· Excellent communication skills, both written and verbal

· Able to show courtesy and wisdom when dealing with sensitive issues with trustees, faculty, staff, and students.

· Proper phone etiquette skills are required

· Able to prioritize job functions to meet deadlines while serving the needs of students and staff

· Positive Attitude

· Attention to detail with the ability to identify useful information

· Desire and willingness to learn

· Skilled in computer technologies, including Microsoft Office Suite (Word, Excel, Outlook), Canvas, CAMS, and Campus Connections

· Must be able to pass background screening, including driving record

· Eligible to work in the United States

WORKING CONDITIONS

· No more than twenty-nine (29) hours per week

· Share office environment

PHYSICAL REQUIREMENTS

• Frequently required to sit or stand for periods of time at a desk or computer station
• Occasionally required to stand, walk, and reach with hands and arms.
• Frequently required to spend extended      time on the phone
• Able to lift and/or move up to 25 pounds.
• Specific vision abilities may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, or skills required for the position.