The Global Clinical Applications Specialist II (CAS II) is responsible for end-to-end product ownership and contributing to worldwide serviceability throughout the entire product lifecycle—from successful launches to effective obsolescence management. This role combines complaint handling process, investigation management, technical support excellence including coaching, and contributing to service projects to foster cross-functional alignment, accelerate customer issue resolution, enhance long-term product performance in the field and respond to strategic priorities while addressing regional market dynamics. 

Working in close cross functional collaboration with R&D, Marketing, Manufacturing/Supply Chain/QA, Vigilance and regional (local) teams, this role ensures service strategy definition for the Franchise, operational execution, technical proactivity, and continuous improvement across the product lifecycle to optimize field support and operational excellence, and therefore reach business growth expectations and enhance customer experience. 

• Applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.  

• Individual contributor, no direct responsibility for leading others.  

• Facilitate consensus with external parties to bioMérieux through adaptable approaches that rely on explanation and occasionally on persuasion, while encouraging flexibility and compromise where there is a common interest to find solutions.  

• Make minor changes in existing processes and occasionally identify problems and adapt or modify working methods in own role to increase efficiency in day-to-day activities. Problems and issues may be only vaguely defined and require understanding and consideration of other disciplines and job areas.  

• Possesses a broad understanding of service operations, with growing expertise in coordination and efficiency  

Primary Duties

Experience

• Bachelor’s degree in a biological science or other related field
• 2+ years of professional related experience to include:
  • Direct customer service experience.
  • Clinical laboratory experience in Microbiology, Molecular Biology and/or Immunoassays experience preferred
  • Computer science experience and/or troubleshooting experience with LIMS systems strongly preferred

Knowledge, Skills & Abilities