Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.  For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what is right fuel our culture.

The Lending Process and Policies Lead will be part of the Global CLM office and will provide business leadership of the development of Global CLM Lending Processes, as well as leading the effort alongside CCB risk to ensure Wholesale Credit Risk (WCR) policies and the CCB Global Credit Program are implemented consistently across CLM globally. As such, the role will be responsible for overseeing the development and revision of standardized procedures and processes for CLM underwriting and credit analysis, aligning to the WCR Target Operating Model (“TOM”), WCR policies and the CCB Global Credit Program. Additionally, the role will also be responsible for managing operational readiness as it relates to the roll-out of changes to roles and responsibilities, process design, and control framework, associated with TOM implementation / CAP remediation across CCB markets.

Key Responsibilities include:

• Provide leadership to build a set of best-in-class Global CLM Processes and Operating Procedures across all CCB markets
• Work with CCB risk to ensure Global CCB Credit Program is updated to align with WCR and implemented appropriately across the CLM organization
• Work with the C1C/Helios technology team to ensure new policies / procedures are implemented correctly in C1C/Helios
• Maintain all internal and external lending processes and documentation
• Responsible for overall coordination, management, and tracking of the operational readiness element of TOM process/procedure implementation
• Be accountable for the continual assessment of operational risks associated with the rollout of TOM process
• Assess the impact of proposed changes to the current processes to ensure a smooth transition
• Collaborate with cross functional / cross Line of Business working groups that aim to implement strategic and tactical solutions in support of the TOM 
• Identify, track and document issues and risks where appropriate
• Provide regular project updates to senior stakeholders with well-defined status and progress against target dates
• Responsible for escalating control gaps and issues to senior management
• Collaborate with various internal organizations across the globe to ensure business continuity and positive Client experiences
• Serve as the global subject matter expert for processes and procedures related to CLM underwriting and credit analysis
• Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations

 Critical competencies for ideal candidate:

• Expert knowledge of credit processes and policies in Citi Commercial Bank
• Ability to influence and negotiate effectively at all levels and across a variety of businesses.
• Experience in working cross-functionally / lines of business and across regions to build partnership and deliver program goals
• Sets project plans and manages timelines to execute against program goals
• Gains commitment from global teams from the start and communicates change effectively
• Maintains high levels of credibility with key stakeholders within the organization and holds self and others accountable for working in an inclusive way
• Exhibits confidence and agility during change and transition to rally others around a clear purpose/direction, and keep focus during uncertainty
• Open to risk taking by challenging the status quo and actively encouraging others to be bold- rewarding and recognizing both successes and test and learn examples
• Highly skilled communicator with the ability to deeply connect with People: good listener, expresses ideas in a confident, organized and articulate manner and demonstrates advanced influence skills

Requirements:

• 7+ years in commercial lending with increasing levels of responsibility
• Solid knowledge of Citi and CCB risk policy
• Must have strong knowledge of commercial banking lending products and processes, and the competitive landscape of this business
• Comprehensive multi market functional knowledge developed through practical experience in defining and delivering lending process solutions
• Successful record in working and managing within matrix organizations across regions is required
• Prior experience in leading process and procedure design and documentation change at an enterprise scale
• Credit Officer designation preferred

Education:

• Bachelor’s/University degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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