Global Contractor Payments Manager

Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.

Position Overview:

Propio is seeking an exceptional Global Contractor Payments Manager to lead the continued transformation of our contractor pay processes at our corporate headquarters in Overland Park, Kansas. The Global Contractor Payments Manager will oversee multiple contractor pay cycles, including global bi-weekly payments to 8,000+ individuals and agencies who make up our interpreter network. This position will be responsible for ensuring timeliness, accuracy, and identifying and implementing process improvements. The ideal candidate will combine strategic insight with a hands-on approach to drive efficiency and foster transformative change. This is an exciting opportunity for someone ready to make an impact in a high-energy growth environment.

Responsibilities: 

• Oversee all global contractor pay cycles, including bi-weekly interpreter pay, bi-weekly document translation pay and monthly call center pay, ensuring timely and accurate payments
• Oversee interpreter ticketing system, collaborating across departments to ensure achievement of SLA’s
• Lead the optimization of the Freshservice interpreter ticketing system, collaborating with IT
• Lead and manage Global Contractor Pay team, including setting quarterly goals, delivering performance evaluations, providing training and guidance, and assigning workflow responsibilities; maintain and encourage high standards for the team
• Implement, integrate, maintain, and leverage multiple global payment platforms and systems, ensuring scalability and efficiency across entities
• Serve as the relationship owner with external contacts to foster a steady flow of two-way communication, pushing for enhancements and escalating any issues
• Drive continuous improvement initiatives within global pay processes to streamline operations and reduce costs, collaborating cross-functionally to achieve tangible results
• Serve as an emergency backup for all business-critical global pay processes, becoming a subject matter expert
• Foster an environment that encourages creativity and innovation in how team members approach and analyze their tasks
• Build and sustain strong partnerships with internal key contacts through collaboration
• Lead monthly and year-end close processes as it pertains to contractor payments, including accruals, internal reporting, and providing audit selection support
• Support CFO, VP of Financial Operations, and other finance leaders on ad hoc reporting or projects as needed

Requirements

Qualifications:

• Bachelor’s degree in Business, Accounting, Finance or equivalent combined education and work experience required
• Minimum of 7 years of experience in contractor pay, payroll, or accounting required
• Minimum of 2 years of experience managing or leading a contractor pay, payroll, or accounting team
• Proven experience identifying inefficiencies and implementing process improvements

Preferred Qualifications:

• Experience in a hyper-growth environment
• Comfortable working in numerous software systems and able to understand the flow of data
• A driven, continuous improvement mindset with a strong sense of ownership, accountability, teamwork, influence, and collaboration
• Exceptional interpersonal and leadership skills; ability to motivate and inspire teams to produce quality work within tight deadlines
• Superior analytical and advanced spreadsheet skills with attention to detail