Global Escalations Applications Specialist - Laser

Imagine yourself… 

• Doing meaningful work that makes an everyday impact on the world around you. 
• Growing your expertise and expanding your skillset with every project. 
• Owning your ambition and fueling your career growth. 
• Joining a company with a proven track record of success and an exciting future.

It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. 

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. 

Learn about our leading portfolio of innovative products here! 

If you’re a technically curious problem-solver who enjoys working across functions and turning complex customer issues into scalable improvements, this could be an exciting next step. As the Global Escalations Applications Specialist – Laser, you’ll serve as a trusted expert for complex laser applications and escalations, helping shape safer, more reliable, and more serviceable solutions for customers around the world.

Why Join Videojet

At Videojet, you’ll join a global leader in coding and marking solutions, helping protect the safety, quality, and authenticity of everyday essentials. As part of Veralto, you’ll have the opportunity to do meaningful work, collaborate with talented colleagues around the world, and grow your career while making a real impact.

About the Team

You’ll be part of a highly collaborative, globally connected team that works across engineering, service, quality, and customer support. This role is ideal for someone who combines technical depth with sound judgment, communicates clearly under pressure, and enjoys translating field challenges into product, process, and customer-experience improvements.

What You’ll Do

Support customers, safety, and field service:

• Lead investigations into reported safety issues involving laser equipment
• Act as the subject-matter expert for complex global laser coder escalations
• Diagnose and resolve advanced field issues with service, technical support, quality, and engineering teams
• Provide technical guidance to sales, service, and distribution partners
• Drive quality and compliance
• Support initiatives that improve laser coder reliability, print quality, and consistency
• Help ensure compliance with internal standards, laser safety requirements, and related documentation
• Contribute to innovation and product development
• Represent Global Service in cross-functional laser new product development teams
• Support maintenance-of-line and VAVE projects to ensure service requirements are addressed
• Review and support engineering change orders and related project deliverables
• Provide technical expertise across the business
• Respond to diagnostics, troubleshooting, and repair inquiries for laser equipment
• Recommend applications, system configurations, and line-integration solutions
• Develop and maintain technical documentation, investigation summaries, field alerts, and escalation reports

Skills This Role Will Use Every Day

• Structured troubleshooting and root-cause thinking
• Technical judgment in high-visibility escalation situations
• Clear communication with technical and non-technical stakeholders
• Cross-functional partnership and influence
• Ownership, urgency, and continuous-improvement mindset

What We’re Looking For

• Bachelor’s degree in laser, mechanical, or electrical engineering, or a related scientific field
• 4+ years of experience in applied laser marking, industrial equipment service support, or consumer packaged goods manufacturing
• Experience supporting customer-facing technical issues and escalations
• Ability to interpret data, identify patterns, and make sound decisions
• Experience working cross-functionally in a matrixed environment

Additional Details

Hybrid role based in Wood Dale, Illinois with an in-office expectation of three days per week

Up to 20% travel, including domestic and international travel

Valid U.S. passport required

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.