Global ITSM Manager

Company : Phibro Llc

Job Type : Full Time

Teaneck, New Jersey

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Global ITSM Manager

About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,400 employees worldwide.

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

The Global ITSM Manager is an integral part of our Digital Information Delivery team based out of our US - Teaneck, NJ site.

Position Details

The Global Service Desk Manager is accountable for leading a single, integrated global service desk organization, delivering consistent, high‑quality IT support across regions and time zones. This role manages Service Desk staff in the United States, Brazil, and Israel, while providing dotted‑line operational support and coordination to Site IT teams at manufacturing facilities.

This is a global role—not a regional manager position—focused on standardization, service quality, performance management, and customer experience, while enabling strong local execution at sites.

Key Responsibilities

Global Service Desk Leadership

Lead and manage global Service Desk teams

Establish and maintain a “One Tool, One Team” global service desk model

ITSM & ServiceNow Ownership

Own the implementation and ongoing evolution of ServiceNow as the enterprise ITSM platform

Act as the global process owner for ITSM

Performance Management & Continuous Improvement

Own and manage global Service Desk KPIs

Use ServiceNow dashboards and analytics to proactively manage performance, trends, and risks

Manufacturing & Site IT Integration

Provide dotted‑line operational support and coordination to Site IT teams at manufacturing facilities

Define clear engagement and escalation models

Stakeholder Engagement

Own Service Desk processes, SOPs, and operational discipline

Partner with various teams on incident response, change management, and service improvements

Communicate Service Desk performance, risks, and improvement plans to IT and business leadership

Skills

Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.

Able to execute projects and long range goals as directed by management.

High degree of time management skills and ability to handle multiple priorities and projects at once.

Planning; ability to think ahead and plan, project activities and strategy over short-terms and extended time periods.

Strong computer skills and project management experience.

Ability to perform effective public speaking presentations and provide effective written communications.

Able to develop detailed communications documents that are readily understood by co-workers, vendors and clients.

Excellent Written and Verbal Communication Skills

Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.

Able to identify and resolve problems in a timely manner.

Problem analysis and problem resolution at both strategic and functional levels.

Ability to build effective teams, coach and develop others

Ability to effectively present information to key managers and leadership team.

Must have strong team attitude and conflict resolution skills.

Proven ability to work effectively in a team environment.

Strong team building and management skills sufficient to recruit, lead, train, delegate, cooperate and contribute as a team.

Education & Experience

Bachelor’s degree in information technology, Computer Science, Business Administration (with strong IT/Operations background)

15+ years of experience in IT industry

5+ years of managing distributed, multi‑country teams

Proven experience leading ServiceNow implementations and/or administering enterprise ITSM platforms

ServiceNow certifications (CSA, ITSM, or equivalent) preferred

To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Corporate
Division: Corporate
Department: Digital Information Delivery
Location: US - Teaneck, NJ
Work Schedule: Monday - Friday (Standard Work hours)

Original job Global ITSM Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

About the Company

Phibro Llc

We are an animal nutrition company dedicated to helping farmers responsibly care for their animals.

Similar Global ITSM Manager Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip