Global Process Lead - Kinaxis CoE

Manage intake, triage, and resolution of system-related tickets for the CoE Demand Planning team. Collaborate with IT and business support teams to address bugs, integration challenges, and recurring issues. Translate business needs into functional specifications, secure necessary approvals, and prioritize enhancements based on impact and feasibility. Support testing and deployment of new capabilities into the production environment. Communication & Stakeholder Engagement Coordinate post-deployment communications related to demand planning updates, including system changes, process refinements, and incident resolutions. Maintain the integrity of training documentation, issue release notes, and lead briefings to ensure business teams are informed and equipped. Foster strong engagement with planning stakeholders to support adoption and alignment. Bachelor's Degree from an accredited institution required. Minimum 7 years in Supply Chain Planning or Operations Management (SIOP, Demand Planning, Supply & Capacity Planning, Production Planning, Materials Management, Inventory management, Supplier Collaboration). Minimum of 5 years of experience working with or implementing advanced planning tools such as Kinaxis Maestro or O9 solutions. Must be able to work in the United States without corporate sponsorship now and within the future Bachelor's degree in supply chain, Engineering, Information Systems, or related field. Position Criteria: Kinaxis Expertise: Demonstrated experience with Kinaxis, specifically within demand planning workflows, post-deployment support, and system optimization. Supply Chain & Demand Planning Knowledge: Strong understanding of forecasting processes, planning parameters, and SIOP frameworks in a global manufacturing environment. Issue & Incident Management: Proven ability to manage system-related incidents, perform root cause analysis, and coordinate resolution efforts across IT and business teams. Enhancement Planning: Skilled in gathering and translating business requirements into functional specifications, prioritizing enhancements, and supporting deployment of new capabilities. Communication & Stakeholder Engagement: Excellent communication skills to manage post-deployment updates, maintain training documentation, and engage planning stakeholders to drive adoption and alignment. The application window for this position is anticipated to close on 1.5.2026. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Experience in a Center of Excellence or enterprise planning environment.