Global Process Leader - Customer to Contract

Develop & own the global vision & roadmap for the Customer to Contract process, aligned to enterprise objectives. Define, document, and govern global standards and policies related to Customer to Contract. Champion process transformation and standardization efforts across all regions and functions. Direct responsibility for translating strategy into operational goals, assessing resource needs, managing risks, and implementing process and technical solutions Benchmarking and Best Practices: Advocates using external benchmarking and best-in-class practices to drive process and technology transformation 8+ years of experience in global process leadership, transformation, or operations in a relevant function (Order Management, Order to Cash, Service, Finance). Proven track record managing cross-functional, global initiatives with significant scale and complexity. Deep knowledge of ERP systems (S4 HANA preferred) and surrounding application ecosystems. Demonstrated ability to develop governance models, lead diverse teams, and influence executive stakeholders. Strong analytical mindset with experience using performance metrics, dashboards, and digital process tools. Bachelor's degree in Business, Finance, Supply Chain, IT, or related field Master's degree Prior experience in medical devices or highly regulated industries a plus. Strong communicator with executive presence and a bias for action. Passionate about simplification, digitization, and continuous improvement. Comfortable operating in matrixed, fast-paced environments with a global footprint. Skilled in design thinking, agile methodologies, and change leadership. Collaborative influencer who engages, persuades, and challenges with integrity and courage. Establish & lead global governance forums & communities of practise for decision-making & prioritization. Build & lead a cross-functional team of Process Stewards, Business Process Engineers, and Change Managers. Collaborate closely with IT, Finance, Commercial, Supply Chain, and GBS teams to drive execution and change adoption. Performance & Continuous Improvement Coordinate the deployment and enablement of the global template at the local level, including change impact assessments, training, and data readiness activities Act as Advance point of contact. Guide the implementation of enabling technologies beyond ERP, including RPA, AI/ML, process mining, and task mining.