Global Security Operations Center Operator

Essential Job Functions

• Under the direction of the GSOC Manager, follow established SOP's, processes, and operations of the GSOC and ensure policies, procedures and objectives aligned with client goals.


• Apply best practices to identify, assess, and support incidents that may impact business operations, assets, the brand, employees, or visitors.


• Identify issues and apply security training and procedures to execute appropriate response actions.


• Communicate incident details, actions taken, and outcomes to leadership as appropriate. Must be comfortable assisting in emergency incidents or times of crisis under pressure and time constraints.


• Analyze security reports, post orders, logs, and related correspondence, and take appropriate action to ensure the GSOC delivers maximum value to Crane Logistics.


• Demonstrate initiative and the ability to effectively prioritize multiple competing tasks while meeting deadlines.


• Maintain professional demeanor and exercise sound independent judgement and discretion; handle sensitive correspondence, discussion, and materials with strict confidentiality.


• Receive and respond to emergency and non-emergency communication from employees, vendors, law enforcement, and local sites via phone, email, alerting platforms, or other systems; escalate critical incidents to the GSOC manager as required.


• Communicate clearly and effectively, both verbally and in writing, with the ability to interact at all levels of the organization while functioning as a collaborative team member.


• Perform other duties as assigned.

Other Skills & Abilities

• Ability to prioritize workload based on urgency; ability to action task and communicate to a range of audiences; ability to assess and evaluate situations effectively within a dynamic environment; ability to adapt to changing priorities.


• Demonstrated analytic and critical thinking skills.


• Demonstration of strong computer skills.


• Excellent oral and written communication skills.


• Proven problem-solving ability, with the capacity to identify issues and implement effective solutions.


• Ability to research, investigate, and compile information quickly and effectively.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment


• Vision abilities required by this job include close vision and the ability to adjust focus


• Job may require extended sitting or standing, use of standard office equipment.

 Education & Experience

• Bachelor's degree in criminal justice, security studies or related field preferred (or equivalent experience).


• Minimum three years' experience within a GSOC, Security Communication center, or call center environment. Background in military, law enforcement, emergency dispatch, or intelligence is a plus.


• Experience with persistent threat monitoring, video, camera monitoring, alarm response, asset monitoring, escalation protocols and matrices, security technology suites (COP, SIEM, SOAR), and the ability to discern urgency, priority, and scope of alerts and threats.


• 3-5 years working in a GSOC environment.

Why You Should Work For Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan


• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use


• Excellent Medical, Dental and Vision benefits


• Tuition Reimbursement for education related to your job


• Employee Referral Bonuses


• Employee Recognition and Rewards Program


• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities


• Employee Discounts


• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify 

Company benefits are contingent upon meeting eligibility requirements and plan conditions.