Global Security Operations Center Position

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

• Operate and manage the S2 NetBox Access Control System, including generating reports, responding to alarms, investigating activity, and navigating system partitions.
• Utilize Milestone Video Management System (VMS) to review, monitor, and collect video evidence supporting investigations and security incidents across a network of 1,000+ cameras.
• Manage and respond to incidents through various ticketing systems, ensuring timely, accurate documentation and closure. Experience with ServiceNow is preferred.
• Create, distribute, and manage emergency and operational communications using mass notification platforms, such as AlertMedia or Everbridge.
• Administer the Traka Key Management System, including profile creation, access-level assignments, and key accountability functions.
• Generate and maintain incident reports and asset information using Fusion/Salesforce platforms.
• Monitor intelligence feeds through Dataminr, evaluate emerging threats, and escalate incidents in accordance with established procedures.
• Maintain detailed incident documentation and provide timely communications to internal stakeholders and client personnel.
• Demonstrate strong situational awareness, multitasking abilities, and decision-making skills in a 24/7 operations environment.

• Wednesday-Sunday | 7:00 AM - 3:00 PM (40 hours/week)
• Monday-Tuesday | 7:00 AM - 3:00 PM (16 hours/week)

• Wednesday-Sunday | 3:00 PM - 11:00 PM (40 hours/week)
• Monday-Tuesday | 3:00 PM - 11:00 PM (16 hours/week)

• Wednesday-Sunday | 11:00 PM - 7:00 AM (40 hours/week)
• Monday-Tuesday | 11:00 PM - 7:00 PM (16 hours/week)

• Experience working in a Security Operations Center (SOC/GSOC) environment.
• Experience with access control, video management, incident management, and mass notification systems.
• Strong written and verbal communication skills.
• Ability to prioritize multiple incidents and tasks simultaneously.
• Proficiency with Microsoft Office applications and security technology platforms.
• Ability to work independently while maintaining exceptional attention to detail.

QUALIFICATIONS:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or five (5) years of verifiable experience
• Minimum of two (2) years of military, law enforcement, government, or security experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  *A valid driver’s license will be required for driving positions only

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan
• Eight paid holidays annually, five sick days, and four personal day
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.