GM - Operations

 General Summary: This position is responsible for directing and coordinating the activities of the Operations, Environmental Remediation, Sales & Marketing, Estimating, Safety, and Mechanical Departments on a territory comprised of multiple divisions to obtain optimum efficiency and economy of operations and maximize profits.

Positions reporting to this position: Senior Division Managers, Division Managers, Sales Managers, and others who supervise employees in the operations.

Duties and Responsibilities

Key responsibilities under Hulcher’s Five Cornerstones included below:

Take ownership of the Safety Program for each Division, including responsibility for:

• Training
• Coaching
• Root Cause Analysis
• Incident Investigation
• Enforcement of Safety rules and procedures both in the shop and on jobs

Responsible for Mechanical preventative Maintenance program for each Division, including:

• Oversight
• Training
• Guidance
• Monitor Compliance

Accountability for the People Cornerstone including:

• Staffing and Recruiting
• Training and Cross Training
• Ensure consistent management of people
• Retention, including managing of time off programs including Stress Days
• Responsible for Management of SDMs

Responsible for Asset Utilization for each Division including: 

• Diversification
• Awareness of and responding to Competition in your markets
• Financial Growth and Profitability
• Monitor utilization of every piece of equipment
• Monitor and efficiently manager utilization of labor
• Ensure proper staffing levels

Appraise Quality and Image of facility:

• Division being operated at an acceptable level
• Audit worthy at all times
• Ensure quality of product is exceptional
• Customer Satisfaction – Solicit and gain sincere feedback
• Responsible completion, quality, and timely submission of daily updates

Additional Duties and Responsibilities and additional detailed expectations:

• Ensures quality service to customers is provided; endeavors to expand business opportunities through quality, efficiency and cost control efforts
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Determines and reviews staff requirements
• Participates in recruiting, interviewing, hiring, and training employees
• Appraises performance including RREs and PDPs and/or PIPs when appropriate
• Rewards and disciplines employees
• Addresses complaints and resolves problems for employees and customers
• Reviews and/or conducts analysis in order to plan responses to market and customer needs
• Determines and reviews goals/objectives of area of responsibility and individuals assigned in order to provide customers needs
• Prepares, implements, and monitors proper allocation and scheduling of personnel in order to respond to customer/market needs in emergency and non-emergency basis
• Coordinates with Safety, Human Resources, and other Departments; recommends changes and improvements
• Maintains frequent contact with management staff and representatives
• Ensures compliance with company policies and practices
• Ensures implementation and compliance with philosophy of mechanical program
• Directs sales activities through sales staff and marketing
• Analyzes sales statistics to formulate strategy and to assist in promoting sales
• Maintains frequent contact with customers to promote sales, solves problems, and determine satisfaction
• Participates in short/long term market strategy development
• Provides checks/balances to bid processing ensuring profitability and quality control
• Assists in developing and use of budget/fiscal and inventory control programs that maximize cost control and goal attainment for the system
• Evaluates performance of area of responsibility and subordinates
• Ensures administrative requirements are completed in a timely manner
• Mentors and assists in training of General Manager candidates and trainees
• Plans/forecasts succession for all positions
• Develops, promotes and executes developmental plans
• Performs other incidental and related duties as required

Requirements

Educational Requirements: Requires bachelor’s degree and/or 7 or more years of related administrative, training, operations, mechanical, safety and leadership experience.

Required Certification/Licensure: Valid driver's license.

Experience Requirements: 7 or more years of related administrative, training, operations, mechanical, and safety and leadership experience. Extensive knowledge and understanding of company systems and practices, railroad operations, wrecking, mechanical, hazardous materials or environmental services, and administrative systems.

Physical Demands: The employee must occasionally lift and/or move up to 10 pounds and on rare occasion lift and/or move up to 25 pounds.  

Travel: Subject to long, irregular hours and 24-hour on-call availability. Must be able to travel 50% of the time. Driving for extended periods. On call 24/7 unless on scheduled for time off.

Working Conditions: The GM works in an office environment, but is occasionally exposed to outside weather conditions, extreme cold, extreme heat, including wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; risk of electrical shock; vibration; fumes or airborne particles, toxic or caustic chemicals, explosives, and risk of radiation. The noise level in the work environment is usually quiet (with exception to work done on-site). 

Position Interacts With (indicate internal and external contacts): This position interacts with a wide range of internal and external contacts including employees, customers, sub-contractors, vendors and suppliers of goods and services, government representatives and agencies.