GM Service Lane Manager - CMA's Chevrolet of Martinsburg

Unique Opportunity!  New Position!  

Full Time Monday - Friday 7AM to 5PM (occasional Saturdays and evenings)

Department:  Fixed Operations (Service)

Salary $65k - $100k

Performance - Based Bonuses

We are looking for a customer-focused leader to join our team as a Service Lane Manager.  In this role, you will bee the face of our Service Department - ensuring every customer receives exceptional care from the moment they arrive to the moment they drive away.

Responsibilities:

Deliver Outstanding Customer Experiences

• Greet customers warmly and guide them through the service process.
• Communicate clearly about service needs; timelines, and costs.
• Resolve concerns with professionalism and empathy.
• Keep customers informed every step of the way.

Coordinate Service Workflow

• Oversee the flow of vehicles through the service lane.
• Ensure timely diagnostics, repairs, and vehicle returns.
• Prioritize urgent repairs and manage scheduling.

Lead and Inspire Your Team

• Train, mentor, and supervise advisors and support staff.
• Monitor performance metrics like CSI scores and upsell rates.

Drive Sales and Service Growth

• Support upselling of maintenance packages and service specials.
• Promote revenue growth through customer-focused recommendations.

Ensure Quality and Compliance

• Maintain a clean, safe, and efficient service environment.
• Uphold company policies and manufacturer guidelines.

Leverage Technology

• Use Dealership Management Software (DMS) to manage appointments and work orders.
• Ensure your team is trained on digital tools and inspection platforms.

Inspired?
 
Carter Myers Automotive Companies maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote, and compensate associates on the basis of personal and professional aptitude without regard for race, color, religion, sex, national origin, age, marital status, disability, citizenship or any other classifications protected by applicable federal, state or local laws. EOE/D/V

What We are Looking For

• Proven track record in customer service excellence.
• Strong leadership and team management skills.
• Experience in automotive service operations preferred.
• Tech-savvy with DMS and digital service tools.