GM Warranty Administrator

The GM Warranty administrator is responsible for processing all GM warranty claims from end-to-end, ensuring compliance with GM’s warranty guidelines and company policies and procedures.

Essential Job Responsibilities

• Acts as main point of contact for all GM warranty issues or disputes.
• Partners with service advisors, technicians, and parts advisors/team to resolve claim questions or disputes.
• Submits, track and manage warranty claims on a timely basis and maintains detailed record of each claim.
• Processes all warranty paperwork including repair orders, parts & labor documentation.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer, spreadsheets, etc.
• Resubmits all rejected claims promptly and processes as Company or GM’s requirements.
• Follows up on payment of outstanding claims or discrepancies.
• Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
• Provides regular reporting to the Service Department and Fixed Ops Director.
• Analyzes warranty-related expenses and identifies areas for cost savings and efficiency improvements.
• Supports the service department with periodic training on GM’s warranty requirements, procedures and documentation.
• Files and maintains all service records as required by GMC.
• Stays current on all GM recalls and bulletins.
• Assists with the cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Other duties or projects as assigned by Management.

Education/Requirements

•  High School Diploma.
• 2+ Years experience in working with automotive dealerships as warranty administrator.
• Strong knowledge of GM Systems, products and guidelines required.
• Strong knowledge of warranty terms and compliance required.
• Proficiency in MS Office (Excel, Word,) required.
• Previous experience of working with CDK software highly preferred.
• 1+ years working with third party vendors on reconciling warranty information.
• Ability to demonstrate proactive problem-solving abilities.
• Strong analytical and communication skills.
• Strong organizational skills.

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Schumacher Automotive Group

Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.