Golf Integration Manager

POSITION SUMMARY:

The Golf Integration Manager for Bass Pro Shops – Hospitality plays a critical role in developing and sustaining a high-performing golf workforce. The Golf Integration Manager focuses on new hire success, associate engagement, culture development, accountability, and long-term retention of both new and current golf associates. This role ensures that departmental training initiatives align with company values, operational standards, and compliance requirements while fostering a positive, service-driven culture within the Golf Operations and Golf Maintenance teams.

ESSENTIAL FUNCTIONS:

• Design, implement, and promote comprehensive training and accountability programs for Golf Operations and Golf Maintenance in partnership with the Learning & Development team
• Assist in the development of structured onboarding programs that align with operational standards and company culture within the golf team
• Create, document, and maintain Standard Operating Procedures (SOPs) that support onboarding, training, and operational consistency specific to golf
• Establish and administer departmental accountability processes and performance expectations for all golf associates
• Partner closely with Human Resources and L&D to ensure compliance with all training, certification, and regulatory requirements
• Build and maintain strong working relationships with golf associates, leadership teams, and cross-functional partners
• Partner with the Culture & Engagement (C&E) team to lead culture development initiatives and team-building programs that promote engagement, professionalism, and retention
• Support leadership in identifying training gaps and performance improvement opportunities
• Perform all other duties as assigned to support golf operations and organizational objectives

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:    High School Diploma or Equivalent
• Bachelor's Degree in Human Resources or Training/Leadership preferred
• PGA or LPGA certification is highly desirable

KNOWLEDGE, SKILLS, AND ABILITY:
 

• In-depth understanding of pro shop operations, tee time scheduling, and tournament logistics
• Proficiency in golf management software, CRM tools, and POS systems
• Familiarity with turfgrass management, food and beverage operations, and retail inventory management
• Basic understanding of budgeting, financial reporting, and revenue generation strategies
• Experience in coordinating cross-functional teams to integrate new systems and/or initiatives

• Excellent interpersonal skills to interact with guests, associates, and vendors
• Capability to analyze financial metrics and operational data for strategic decision-making
• Ability to lead teams through change, manage, and implement new, complex processes
• Strong critical thinking and adaptability to handle operational challenges in real-time

TRAVEL REQUIREMENTS:

• Local travel between resort and individual golf courses

PHYSICAL REQUIREMENTS:

Regularly walks, sits, stands and doe computer work.

Occasionally lifts up to 50 lbs.

INDEPENDENT JUDGEMENT:

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].