Golf Operations Supervisor

Scope:

Effectively lead the golf operations and outside services teams to provide and promote an exceptional golf experience.

Primary Responsibilities include the following.  Other duties may be assigned.

• Responsible for the selection, development, leadership and retention of talented staff in the golf operations and outside services departments. 

• Ensure compliance with the national programs such as Players Club and other initiatives.

• Ensure financial targets are being met and appropriate accounting procedures are being followed consistently. 

• Ensure proper controls are in place and being followed to accurately track revenues such as green fees, golf carts, lockers and handicap fees.

• Ensure golf operations and outside services staff are providing excellent guest service.  Review guest and member surveys and feedback and determine appropriate plan of action if appropriate.

• Assist with Marketing initiatives by acting as Social Media coordinator and creating promotional materials as directed by the GM and/or Corporate Marketing.

• Work with GM to create and execute short term and long term operational and financial plans to improve quality and financial results.

• Administration and oversight of club programs such as golf cart rental program and handicap program

• Retail and merchandising responsibilities to include displaying inventory in a clean and attractive manner, completing inventories, cost of goods reports and ensuring proper controls are being followed.

• Golf systems administration to include reservation system maintenance and accuracy and green fee accuracy on website and other sources.

• Maintains constant communication between departments and keeps other departments informed about special programs and events.

Qualifications:

• Previous experience in a golf operations role

• Strong verbal and written communication skills

• Strong attention to detail, planning and organizational skills

• Experience supervising others and leading a team

• Excellent customer skills

Working Conditions:

            Will often be required to work nights, weekends and holidays.

Physical / Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

• A majority of time will be reviewing financial documents, therefore a significant portion of time is spent thinking, writing, speaking and listening.

• Mathematical skills, including basic math, problem solving, reasoning, budgeting, profit/loss concepts, variances and percentages are used daily.

• A significant amount of time is spent communicating and interacting with various people inside and outside the company.  This person will be listening and speaking to staff, making quick decisions and using problem-solving skills.

• Reading and writing abilities are often used when communicating with the golf course department managers when planning budgets and developing forecasts.