Golf Pro Shop Supervisor

Pro Shop Supervisor

Step into an exciting leadership role at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s stunning Gulf Coast. Nestled on 550 acres of picturesque landscape, the Grand Hotel blends historic Southern charm with modern luxury, offering an unforgettable experience for guests. Home to the Robert Trent Jones Golf Trail’s Dogwood and Azalea courses, the Grand Hotel delivers exceptional golfing and elevated hospitality. The Grand Life is calling—come lead it with us!

As a Pro Shop Supervisor, you’ll oversee the day-to-day operations of our Golf Pro Shop, ensuring a seamless guest experience while driving retail performance and team success. You’ll lead merchandising strategies, guide team members, manage inventory and finances, and play a key role in maintaining our high standards of excellence.

Key Responsibilities:

• Retail Leadership: Plan and execute sales promotions, coordinate visually appealing merchandise displays, and develop compelling advertising to maximize shop revenue.
  • Team Supervision: Guide, coach, and support Pro Shop staff and assist with supervision of Outside Service Attendants and Starter/Marshalls, fostering a positive and productive work environment.
  • Customer Service: Greet guests with warmth and professionalism, provide expert assistance with purchases or inquiries, and address complaints promptly to uphold exceptional service standards.
  • Inventory Management: Monitor stock levels, track sales trends, and manage timely reorders to ensure merchandise is well-stocked and aligned with guest demand.
  • Financial Oversight: Oversee cash reconciliation, financial reporting, and accurate recordkeeping in accordance with company procedures.
  • Operational Excellence: Open and close the shop following established policies, ensuring proper cash handling, store cleanliness, and adherence to safety and security measures.
  • Policy Enforcement: Ensure team members consistently follow security, sales, and recordkeeping procedures to maintain a safe and efficient environment.
  • Facility Maintenance: Maintain a clean, organized, and inviting retail space by coordinating engineering requests and upholding display standards.
  • Collaboration & Communication: Promote strong team communication and a culture of respect, transparency, and motivation to meet performance goals.
  • Strategic Improvements: Continuously evaluate store processes, identify areas for improvement, and implement strategies to boost sales and guest satisfaction.
  • Industry Awareness: Stay up to date with golf retail trends, competitor offerings, and guest preferences to adapt and grow the business effectively.

Perks & Benefits:

As part of the PCH Hotels & Resorts portfolio, associates enjoy a variety of benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive plans including FSA and HSA options.
  • 401(k) with Company Match: Plan for your future with confidence.
  • Exclusive Discounts: Take advantage of discounts on hotel stays, dining, golf, and retail across PCH properties and worldwide through Marriott.
  • Career Advancement: Access professional development and training opportunities to grow your career within the PCH family.

Join us at the Grand Hotel Golf Resort & Spa, where every day is an opportunity to lead with passion and create unforgettable moments. The Grand Life is calling—come share it with us!