Golf Shop Associate

I. Job Description

 The Golf Shop Associate is responsible for providing exceptional guest service through golf operations, merchandise sales, and golf shop presentation. This position serves as a Manager on Duty for Golf Operations staff and oversees golfer registration, check-in, on-course play, and the overall guest experience. The Golf Shop Associate supports both daily golfers and overnight guests while upholding the service standards and mission of Erin Hills. 

II. Classification

Full-Time Seasonal, Hourly, Non-Exempt

III. Reports To

Hospitality Manager

IV. Primary Responsibilities

Golf Shop Attendant / Front Desk Responsibilities

• Register daily golf guests and provide information regarding Erin Hills facilities and services.
• Function as an active member of the Golf Shop team.
• Fold, restock, and maintain merchandise displays according to established standards.
• Manage the tee sheet, Point of Sale (POS) system, and other operational software.
• Sell merchandise while maintaining knowledge of products and sales techniques.
• Greet guests warmly and complete all registration procedures.
• Assign guest rooms, distribute room keys, provide directions, and identify appropriate upselling opportunities.
• Assist guests with questions, issues, and concerns while maintaining a focus on guest satisfaction.
• Facilitate guest departures by providing accurate statements and collecting all payments due.
• Start and pick up guests participating in the Kettle Loop experience.
• Proactively engage with guests utilizing Erin Hills amenities and provide them with contact information for the Experience Concierge phone to ensure seamless service.

Manager on Duty (MOD) Responsibilities

• Work as the Manager on Duty, leading staff and ensuring a positive guest experience.
• Anticipate guest needs and respond promptly to requests.
• Resolve guest complaints and concerns while ensuring guest satisfaction.
• Supervise daily Golf Shop operations.
• Communicate regularly with the Hospitality Manager and Buyer/Retail Manager.
• Monitor the status of daily and overnight guest check-ins and check-outs.
• Coordinate with Housekeeping regarding room status and cleanliness.
• Ensure all opening and closing duties are completed by staff before the end of each shift.
• Work with Reservationists to ensure accurate bookings for daily and overnight guests.

V. Physical Requirements

• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding & carrying
• Be able to lift 50 lbs.
• Position requires ability to frequently walk, sit and/or stand for up to 8 hours a day
• The ability to work productively at a desk/computer for 8 hours a day
• Weekend & night availability 

VI. Personal Qualifications 

• Genuine customer service skills
• Maintain a professional appearance including uniform and conduct
• Self-motivated, punctual, detail oriented, and has a willingness to learn
• Prior experience in the golf course, hotel, or club industry is preferred
• Completed or enrolled in an accredited hospitality or PGM program is preferred
• Previous golf management software and operating a POS system is preferred
• Lift up to 50 lbs on a daily basis
• Ability to stand for long periods of time
• Availability to work a full season May - October