Golf Shop Attendant

The Golf Shop Attendant will be responsible for greeting Members by name, maintaining knowledge of Club Rules, Tournament Information and Club Services.

Essential Responsibilities:

• Answer telephone and assist callers with requests and/or needs.
• Assist members and guests with their shopping experience.
• Assist Members and Guests with Club Rules, Tournament Information and Club Services.
• Greet Members and Guests appropriately and spread good will.
• Provide shopping assistance to Members and Guests.
• Display, rotate and restock merchandise.
• Ensure the Shop is neat and tidy.
• Organize counter space.
• Maintain and organize Golf Shop records.
• Charge all golf related fees for the day (user friendly POS).
• Receiving, ticketing, and placement of incoming merchandise
• Special Orders and Vendor Returns
• Ensures that opening, closing, and daily retail operations are being conducted according to LGCC policies and procedures.
• Assist with inventory control of hard goods, soft goods, and special orders including ordering procedures, receiving procedures, point of sale, pricing, display, and sales.
• Provides exceptional customer service on the sales floor to enhance our members’ and guests’ shopping experience while maximizing sales.
• Assists with monthly inventory and reconciliation.
• Proactively responds to all member and customer feedback in a timely manner.
• Assist in receiving and inventorying new merchandise.
• Ensure all merchandise is correctly tagged and priced.
• Assist in the operation of the point-of-sale system to record sales and member fees.
• Assist in scheduling tee times and answers questions regarding the use of golf facilities.
• Assist in coordinating golf activities with other departments.
• Assists with checking in golfers as needed.
• Be informed of, and promote club activities, and services.
• Maintains a professional and clean work environment.
• Perform other duties as assigned.

• Ability to communicate effectively on all levels (verbal and written)
• Must be highly service focused with a desire to engage with members & guests.
• Comfortable working in a challenging environment where continuous improvement is expected.
• Must be able to consistently achieve high work standards.
• Always maintain a well-groomed appearance and clean uniform.
• Attention to detail, accuracy, and timeliness is necessary.
• Ability to stand for extended periods of time, bending, reaching, and the ability to lift 50lbs.
• Excellent communication, teamwork, and organizational skills with an aptitude for multi-tasking
• Computer knowledge - Proficient in Word, Excel, email, internet use tournament software, and POS system.
• Minimum of 2 years retail and/or hospitality/golf/country club experience
• Knowledge of golf merchandise

About the Organization:

La Gorce Country Club is committed to be continually recognized as the private golf and country club of choice in South Florida, building on our long-standing tradition of excellence.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled