Golf Shop Manager

About Us

Sullivan Golf Course is managed by Walters Golf Management, renowned for its "Commitment to Excellence" and a "Culture of Growth." Owned by the City of Sullivan, our course is a valued community asset known for exceptional conditions and a friendly atmosphere. We provide a professional environment dedicated to delivering a premier golfing experience for our community.

Position Overview

We are seeking an experienced, motivated, and highly organized Golf Shop Manager to oversee the daily operations of the Golf Shop and manage the outside services team. This leadership role is critical for ensuring exceptional guest satisfaction, maintaining operational efficiency, and supporting the professional staff in all golf-related programs. The Manager will be the face of the facility, responsible for staff supervision, financial integrity, and a premier experience for all guests.

Experience & Requirements

•  A minimum of 2 years of experience in golf operations, retail, or a supervisory role, preferably within the golf industry.
•  Proven ability to lead, train, and manage a team, specifically outside services staff.
•  Strong commitment to excellence in customer service and hospitality.
•  Exceptional communication, organizational, and problem-solving skills.
•  Demonstrated financial acumen, including experience with POS systems, cash handling, and daily sales reporting.
•  A passion for the game of golf and a comprehensive understanding of golf course operations.
•  Ability to work a flexible schedule, including weekends and holidays, as needed to manage the operation.

Essential Responsibilities

•  Staff Management & Supervision: Recruit, train, schedule, and supervise all Golf Shop and Outside Services staff, ensuring adherence to the "Commitment to Excellence" service standard.
•  Customer Service & Operations: Oversee daily Golf Shop activities, including managing the tee sheet, ensuring seamless check-in, and handling guest concerns to guarantee exceptional hospitality.
•  Financial Integrity: Manage and reconcile daily point-of-sale transactions, cash deposits, and daily sales reports. Assist with budget tracking and cost control measures.
•  Player Development Support: Assist the PGA professional staff with the administration and execution of Junior Golf programs, community clinics, and other player development initiatives.
•  Tournaments & Leagues: Provide critical support for the setup, execution, and scoring of all club tournaments and weekly league play, ensuring a professional and timely experience.
•  Facility Readiness: Ensure the golf cart fleet and practice areas are clean, well-maintained, and prepared for daily use in partnership with the outside services team.

Benefits

•  Competitive Salary.
•  Professional Development: Mentorship from PGA professionals and Walters Golf Management leadership.
•  Complimentary Meals: One free meal per shift and a 50% discount on additional food.
•  Facility Access: Full access to the facility for practice and play during off-peak hours.
•  Uniform Allowance: Staff clothing provided.
•  Flexible Scheduling: We aim to provide a balanced schedule to enjoy the summer season.