Goodwill CARES! Specialist

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

PROGRAM OVERVIEW:

Each one of our employees is an integral part of the team that makes us able to succeed in our mission! The Goodwill CARES! program offers a myriad of support services to help ensure that every employee is given a great opportunity for work-life balance, personal and professional growth, and a support network for when bad things happen to good people! Some of our current services include counseling referrals, financial and budget planning, emergency assessment and problem-solving sessions, attendance issue coaching, and student loan help and strategy sessions.

POSITION SUMMARY:

The Goodwill CARES! Specialist will support and deliver programs and services promoting employee wellbeing, helping to drive performance, engagement, and retention across our organization that meets the organizational mission and strategic goals. This position is responsible for assisting employees in accessing support services and maintaining up-to-date knowledge of community services within their assigned service territory.  Services may include individual and financial counseling, family or life event adjustment issues, skills development, mental health services, and supporting employees through alcohol and substance abuse, domestic violence, and other sensitive issues. The Cares Specialist is expected to be visible and provide direct assistance at all of Goodwill of North Central West Virginia locations.

Duties include but are not limited to:

• Interview employees and discuss sensitive issues that may adversely affect morale, health, and productivity
• Provide confidential intake and needs assessment for employees, including providing support through the referral process to agency and community resources as appropriate
• Conduct ongoing meetings with employees at their location or virtually to ensure quality service delivery, review progress towards goals in accordance with program guidelines, and provide corresponding documentation in a timely manner
• Maintain up-to-date knowledge of and develop relationships with local community services to meet the needs of Goodwill employees seeking assistance, including but not limited to physical, social, cultural, and other livelihood (such as transportation, food, shelter) needs
• Prepare and maintain records and reports for all employees, including participation data or other information needed to gauge effectiveness of program and intervention services

External Hiring Range: $40,144.00 up to $42,552.64/year

Schedule: Monday – Friday (8:00 a.m. – 4:00 p.m.) Schedule may vary based on department needs.

Travel Required: Yes, travel to Goodwill locations in North Central West Virginia and Southwestern Pennsylvania on occasion is required.

• Associate degree AND 4 years of experience OR
• Bachelor's degree AND 2 years of experience

Required Degree(s): Must be in social services, human services, psychology, rehabilitation science, or a related field.

Required Experience: Must be experience working with individuals in crisis or vulnerable populations OR experience with case management and locating community and social services for at-risk or vulnerable populations.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse, FBI Fingerprints, and PATCH) prior to first day of employment.
• Must have a valid driver’s license and reliable transportation.

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