Governance and Compliance Program Administrator

Job Title:  Governance and Compliance Program Administrator

Department:  Corporate Governance

Reports to:  Vice President and General Counsel

Position Summary:

The Governance and Compliance Program Administrator will administer enterprise compliance programs, including contract lifecycle management, corporate policies and procedures, and internal controls programs, and provide operational support to the legal and corporate governance department, including coordinating department projects, maintaining legal records, and managing confidential files in accordance with company policies and legal requirements.

The selected candidate must demonstrate a high degree of independence, accountability, and initiative. This role requires the ability to conduct research independently, manage time effectively, prioritize tasks efficiently, and provide timely follow-up with clear and consistent updates on progress and results. 

Essential Functions:

Professional Legal and Business Services

• Provide project and matter management as necessary;
• Maintain organized filing systems, document retention processes, and legal records management;
• Draft, proofread, edit, format, and finalize legal correspondence, memoranda, reports, notices, presentations, and other legal documents
• Process, review, and respond to subpoenas, discovery, and other records requests, working with other departments to identify and collect records, and generating appropriate correspondence and logs;
• Track regulatory or other external complaints and maintain related records and reports;
• Ensure compliance with regulatory filings and other department or enterprise deadlines; and
• Handle confidential legal, corporate, employee, medical, and business information with discretion, professionalism, and sound judgment.

Professional Compliance Program Administration

• Administer corporate Meta Policy, ensuring the timely review and approval of policies, procedures, and related communications, and provide support for department policy owners;
• Administer corporate contract lifecycle management program, coordinate necessary approvals, monitor expirations and renewals, maintain contract documents, and ensure compliance with corporate policies;
• Administer corporate Business Continuity Program, Internal Controls Program, and other compliance programs, working with internal partners to: 
• identify best practices;
• develop and calibrate plans and other program documents;
• ensure execution and compliance with program requirements;
• Administer insurance fraud prevention plan, including processing investigation and referral filings, awareness messaging, and assessments; and
• Perform other related professional business support and administrative services as assigned.                      

Relation Support

• Facilitate, support, and assure professional and cooperative relations between the Corporate Governance Department and internal business clients, customers, and stakeholders of the Company in accordance with the Code of Conduct and corporate values, with emphasis on Trust.

Job Qualifications:

Education:

Bachelor's degree, or an equivalent combination of relevant education, coursework, and experience. Contract management certification, formal paralegal education (PCCE or PACE credentialing), corporate governance or compliance credentialing also considered.

Experience:

A minimum of three years of corporate compliance, legal operations, contract management, paralegal, or similar experience required.

Required Skills/Abilities:

• Strong attention to detail and commitment to accuracy.
• Excellent verbal & written communication skills.
• Strong analytical and problem-solving skills. [(or the original is very good, too) Proven ability to think critically/analytically, identify issues and outline solutions.]
• Able to interpret and apply rules, regulations, policies and procedures.
• Skill in project coordination and workload management.
• Skill in communicating clearly and confidently at the highest levels of the organization through appropriate channels. 
• Skill in building and maintaining effective relationships with internal and external customers
• Ability to work as a team to accomplish larger goals and improve technical knowledge. 
• Committed to Service Excellence in all aspects of work and embodies qualities of professionalism, positivity, personability, and eagerness to learn.

Specialized Knowledge, Licenses, etc.:

• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Outlook) required; 
• Experience with contract lifecycle management systems strongly preferred; 
• Experience with policies and procedures and compliance management systems preferred.

Values and Mission:

Adheres to New Mexico Mutual’s values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.

Positive Attitude:

Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills.

Working Conditions:

• NEW MEXICO MUTUAL maintains general office conditions with light physical demands.  
• Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.
• Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.
• NEW MEXICO MUTUAL maintains a drug-free environment; drug testing prior to employment as well as upon a work-related accident.
• Exposure to VDT screens.