Government Assistance Eligibility Supervisor, Grade N24

Job Description

About the Department:

The Department of Health and Human Services is responsible for delivery of the County's public health and human services that the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a Department, we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS' provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

If you are interested in working for the Montgomery County Department of Health and Human Services, we invite qualified candidates to apply for our two

Government Assistance Eligibility Supervisor

positions.

The Government Assistance Eligibility Supervisor is located in the Department's Office of Eligibility and Support Services (OESS). OESS serves low-income families and individuals facing significant challenges in meeting basic needs including food, medical coverage, and childcare. OESS determines eligibility for Medical Assistance for the Aged, Blind, and Disabled (including long-term care); and the Affordable Care Act which includes Community Medical Assistance, Maryland Children's Health Program, Medical Assistance for Families and Children, Refugee Medical Assistance, Temporary Cash Assistance (TCA); Temporary Disability Assistance Program (TDAP); Refugee Cash Assistance (RCA) and Supplemental Nutrition Assistance Program (SNAP-formerly known as Food Stamps).

OESS provides these services on behalf of the State of Maryland Department of Human Services (DHS), Maryland Department of Health (MDH, and the Maryland Health Benefits Exchange (MHBE). In addition, OESS determines eligibility for the County's healthcare for the uninsured services (Maternity Partnership, Care for Kids, Senior Dental Program, and Montgomery Cares) and eligibility for the County's Working Parents Assistance (WPA) Program.

About the position:

The Government Assistance Eligibility Supervisor is responsible for the direct supervision of Government Assistance Eligibility Specialists and Community Service Aides engaged in the eligibility process for Maryland Family Investment Administration's Income Supports Programs and Maryland Health Care Programs.

Specific responsibilities include planning and managing the daily activities of the work performed in a customer service center and improving customer experience, and providing direction to staff assigned to various off-site locations in Montgomery County.

The incumbent:

Ensures accurate and timely response to public communications, problem resolution, and application processing.
Ensures that staff adhere to Federal, State and Local program policies and procedures through record review.
Has daily personnel demands through performance management, vacancy recruitment, performance monitoring, program training and implementing State and Local initiatives. Program targets are measured through collecting and evaluating statistical data obtained through various database systems, employee activity records and customer surveys.
As a manager/supervisor of unionized employees, this position has a responsibility for fostering a positive labor relations environment based on mutual trust, respect, and cooperation.

The selected candidate will be required to successfully complete a pre-employment medical exam and a drug/alcohol screening.

Additional Employment Information

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to [email protected] . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Minimum Qualifications

Education:

Graduation from an accredited college or university with a Bachelor's Degree.

Experience:

Three (3) years of experience as a journey level specialist in financial assistance program delivery, or three years of equivalent work experience.

Equivalency:

An equivalent combination of education and experience may be substituted.

Preferred Criteria

There are no preferred criteria for this position. Applicants meeting the minimum qualifications will be placed on the eligible list with a rating of Qualified and will be eligible for interview.

Please be sure to include applicable experience on your resume.

Preference for interviews will be given to applicants with experience in the following :

Knowledge of Family Investments Administration program policies and procedures
Knowledge of Medicaid
Knowledge of County safety net programs
Knowledge of Long-term care programs
Advance knowledge and experience using database systems to determine eligibility for Federal, State, and local assistance programs.
Extensive customer service skills and experience supervising a customer service call center.
Collaboration and partnerships
Written communication skills.
Supervision, coaching, and mentoring of professional staff.

Minimum Salary 72223

Maximum Salary 115635

Currency USD