GPD Veteran Housing Service Coordinator - Erie

Veterans Leadership Program

Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation’s most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families. 

VLP is a team comprised of experienced leadership, support staff, and case managers including Veterans, National Guard, Army Reserve, family members of Veterans, and civilian supporters who are deeply committed to assisting any and every Veteran. 

Overview of Position

The Veteran Housing Service Coordinator (GPD), provides comprehensive outreach and case management services to Veterans and their households in Erie, PA and surrounding service area. The Grant Per Diem (GPD) Coordinator collaborates with Program staff, Erie VA Healthcare for Homeless staff and community partners to provide permanent housing, benefits, employment and supportive services to enrolled Veterans.

Location: Erie, Pa

Principal Duties 

• Provide direct and comprehensive case management to Veterans experiencing homelessness
• Complete assessment for eligible Veterans while maintaining and updating program case file with necessary documentation
• Coordinate transitions of all Veterans being admitted into GPD bridge housing with VA Liaison in assigned region. 
• Schedule and facilitate monthly meetings with all clients and complete individual service plans, monthly budgeting plans, and provide appropriate referrals
• Foster and develop relationships with community organizations and resources such as permanent housing providers, social services providers, and employment and training programs.
• Attend outreach events and promote VLP services
• Advocate for veterans and build a network of community support
• Manage program metrics and unit inspection criteria in accordance with funder requirements
• Maintain client confidentiality and adherence to HIPAA requirements at all times
• Complete all required documentation in a timely manner consistent with VLP guidelines
• Maintain agency required productivity standards
• Develop protocols to continually improve the program
• Participate in special events that publicize the organization and its programs to the community

Knowledge, Skills and Abilities

• Strong interpersonal skills
• Ability to manage multiple priority projects
• Take initiative and handle a variety of activities concurrently in fast-paced environment
• Ability to meet deadlines along with attention to details a must
• Excellent written and verbal skills
• Progressive skills in crisis intervention and conflict resolution
• Self-directed, flexible with strong problem-solving abilities
• Ability to work independently and as a team member
• Presentation skills along with professional behaviors, attitude and appearance
• Proficient knowledge of Microsoft Office Suite
• Ability to support the organization’s mission along with sensitivity of cultural and workplace harmony.

Experience and Education 

• Undergraduate degree in social work or social science or related field is required.
• Minimum three (3) to five (5) years successful experience in human services, case management, or housing counseling required.
• Previous experience in human services, particularly with homeless individuals of diverse backgrounds and disabilities including physical, mental, substance abuse, etc.
• FBI Act 73, criminal history, and Act 33 and Act 34 clearances required.
• Demonstrated related experience may be substituted for preferred education.
• Position requires a valid PA driver’s license and good driving record.