Graduate Student Solutions Specialist

Agency

Department

A Glimpse of the Job

The Graduate Student Solutions Specialist serves as the primary point of contact and triage resource for the School of Law’s graduate programs. This role supports student retention and satisfaction by managing incoming inquiries with efficiency and discretion, addressing immediate concerns, and directing more complex matters to the appropriate functional teams. The Specialist provides the Dean and Director with actionable insights on student satisfaction and collaborates closely with the Instructional Design, Advising, and LLM program teams to help ensure a consistent and seamless academic experience for all graduate students.

What You Need to Know

Salary: $55,000 to $60,000/annually (Compensation will be commensurate to the selected hire’s experience).

Cover Letter/Resume: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.    

Opportunities to Contribute

Student Communication Triage & Conflict Resolution

• Serves as a primary point of contact for graduate student inquiries, ensuring timely and professional responses.

• Exercises independent judgment to resolve student concerns or route issues to the appropriate department or functional area.

• Communicates with students regarding university deadlines and administrative processes to support a positive student experience.

• Works with students to identify and address barriers to success and connects them with appropriate resources to support retention.

• Maintains records of student interactions and reports on trends related to the student experience.

Program Support

• Gathers input from program teams and prepares summary materials for program leadership in support of recurring meetings.

• Maintains documentation and tracking of program decisions and follow-up items across graduate program teams.

• Prepares recurring reports for program leadership highlighting areas of student concern and opportunities for process improvement.

• Develops and maintains departmental resources, such as FAQs and reference materials, to address common student and faculty questions.

Graduate Advising Support

• Assists the advising team with reviews of student records and academic progress in preparation for advising sessions.

• Coordinates the distribution of advising materials and communicates updates on program requirements and academic policies to students.

• Supports the scheduling and coordination of advising sessions and tracks student participation.

Instructional Design Liaison

• Serves as an initial point of contact for student-reported technical issues with online learning tools, resolving routine issues or escalating as needed.

• Collects and compiles student feedback to support continuous improvement of online course offerings.

• Assists in communicating course requirements and orientation materials to incoming students.

LLM Support

• Provides administrative support for Master of Laws (LLM) program activities and events.

• Coordinates logistics for program events and visitors, including related documentation and expense support.

• Serves as an initial point of contact for the LLM program, triaging inquiries and providing general administrative support.

Faculty Support

• Assists faculty with questions regarding university processes and administrative policies for graduate programs.

• Serves as a liaison between faculty and student support services to address student concerns.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.