Graduation Analyst 2

Job Summary 
   
The Graduation Analyst position is responsible for reviewing, evaluating, and processing undergraduate student records to determine eligibility for degree conferral. The role ensures that university, program, and graduation requirements are met in accordance with established policies and procedures. The position analyzes academic records, DegreeWorks audits, and related system data to verify completion of degree requirements. Analysts process graduation applications, curriculum updates, course substitutions, and non-course requirements, identifying and resolving discrepancies in student records. This role requires interpretation and application of university policies and procedures to individual student circumstances. Analysts determine appropriate actions within established guidelines and escalate complex or exceptional cases when appropriate. The position also supports graduation-related processes, including preparation for commencement activities, coordination with academic departments and advisors, and communication with students and staff regarding graduation requirements and status. Graduation Analysts work with a high level of independence in managing assigned workloads and ensuring timely completion of graduation processing activities in accordance with institutional deadlines. 

Knowledge, Skills, and Abilities 

• Knowledge of academic policies, degree requirements, and student records processes.
• Ability to interpret and apply institutional policies and procedures to individual student situations.
• Ability to analyze academic records and identify discrepancies or inconsistencies across multiple systems (e.g., Degree Works, Banner).
• Ability to exercise independent judgment within established guidelines to determine appropriate resolution of student record issues.
• Ability to research, resolve, and coordinate complex student record issues involving multiple departments or functional areas. 
• Strong attention to detail with the ability to review and verify large volumes of data for accuracy. 
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a high-volume environment. 
• Effective written and verbal communication skills with the ability to clearly explain policies and procedures to students, faculty, and staff. 
• Ability to work collaboratively with academic departments, advisors, and administrative offices to ensure accurate resolution of student records.
• Proficiency with Microsoft Office and student information systems. 

Required Qualifications 

• High school diploma or equivalent and two (2) years of experience in an office, administrative, or customer service environment.
• Experience working with detailed records, data entry, or systems-based processes requiring accuracy and attention to detail.
  OR 
• A combination of education and work experience 

Preferred Qualifications 

• Experience in higher education, registrar, admissions, or student records environment.
• Experience working with student information systems such as Banner and degree audit tools such as Degree Works.
• Experience interpreting and applying policies, procedures, or guidelines in a structured work environment.
• Customer service experience in a high-volume environment. 

Physical Demands (as needed) 

• Sitting for extended periods (e.g., at a computer or workstation) 
• Lifting objects up to 25 lbs
• Carrying files, equipment, or supplies short distances
• Frequent typing or keyboard use
• Visual acuity to read printed and electronic materials

Compensation & Benefits

• Job Family – Student Services Associate 2
• Starting Salary: $36,809.75
• For information on benefits please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

• Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.

   

ETSU is an equal opportunity employer.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.