Graphic Design Team leader

Skanska, one of the world’s leading project development and construction groups, is an
inclusive and responsible business that is helping to build a better society.
The Graphics Team Leader will assist the Customer and Communications Manager. They will motivate staff, handle administrative duties, and perform human resource tasks, such as recruiting and assessing staff performance.
You’ll:
produce all levels of graphics work required for our customer and client to the relevant templates and brand guidelines (supplied) to all regulations and contractual obligations
Manage the Graphics department by motivating staff, handle administrative duties, and perform human resource tasks, such as recruiting and assessing staff performance.
Manage the responses received from Customer Service and Assurance Manager and Communications Manager from the ServExcel Customer Experience Survey and produce action plan.
Manage compliments and complaints raised via the Northwood Helpdesk for the Graphics Team
Support the development of business wide initiatives including contract renewal strategy, contract management plans and customer improvement plans.
Develop maximum profitable growth of the business through understanding client needs and maximizing the services delivered and championing excellent customer care.
Ensure compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture and ensuring the implementation and adoption of safe working systems and practices for the services delivered.
Ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and the client.
Promote and maintain the Skanska Values.
Undertake training and Cover when required for the Team Northwood Photographer
Undertake any other reasonable tasks that may arise from time to time as required.
Line Manage the On-Site Photographer
We are looking for:
Customer Service experience, experienced Graphic Designer
Excellent working knowledge of Adobe Creative Suite, Microsoft Office Suite
Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with the client and Skanska employees alike
Excellent listening skills, to understand exactly what customers require
Strong problem-solving skills
Equal opportunities
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments
We would like you to perform at your best at every stage of our recruitment process. Please contact us using [email protected]

if you require any adjustments that would support you throughout your application.
More information about the role
Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: [email protected]
The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

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