Graphic Production Supervisor

The Graphic Production Supervisor leads the day-to-day operations of the Graphics Department, including production planning, workflow coordination, team supervision, quality control, material and equipment readiness, and on-time completion of graphic deliverables. This position works closely with the Graphics Director and cross-functional partners to ensure graphic production is completed safely, accurately, efficiently, and in accordance with project specifications and ECI standards.

Supervisory Responsibilities:

Directly supervises employees in the Graphics Department and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; recognizing strong performance and addressing performance concerns; responding to employee questions or concerns; and helping resolve department-related issues.

Primary Duties and Responsibilities:

• Demonstrates ECI’s values of customer focus and quality by reinforcing them through daily communication, coaching, and decision-making within the Graphics Department.
• Supervises daily graphics production activities and communicates work priorities, schedule requirements, quality expectations, and project-specific instructions to the graphic production team. Ensures production schedules are met based on work orders and direction from the Graphics Director.
• Understands all aspects of each project and communicates relevant project details to the production team to support accurate and timely completion.
• Reviews and ensures accurate daily time entry for graphics production team.
• Serves as a primary point of contact for the Graphics Director, helps communicate priorities to the production team, and ensures proper job procedures are followed on each project.
• Monitors work in progress, proactively identifies schedule or production risks, adjusts workflow within established authority, and escalates significant concerns to the Graphics Director.
• Coordinates with Design, Project Management, Production, Purchasing, and other departments to align graphics production with overall project requirements and schedules.
• Coordinates the ordering and scheduling of materials from vendors and internal departments to support timely and efficient production.
• Oversees graphic-material inventory, including accurate records, appropriate stock levels, material storage, and availability for scheduled work.
• Monitors project costs, labor, material usage, rework, waste, downtime, schedule performance, and other department measures established by the Graphics Director.
• Assists with graphic production as needed to help ensure jobs meet quality expectations and delivery schedules.
• Ensures proper graphic numbering, archiving, and organization for each job, and assists with maintaining accurate dimensions and production notes on final graphic layouts.
• Maintains current knowledge of graphic production techniques, materials, equipment, software, and industry practice through appropriate training, seminars, classes, and hands-on learning.
• Models ECI’s values and promotes a professional, respectful, collaborative, quality-focused, and customer-focused work environment.
• Conducts graphic production evaluations in conjunction with the Graphics Director and provides input to support employee development, performance feedback, and departmental effectiveness.
• Identifies and recommends improvements to workflow, procedures, material use, equipment utilization, quality, and departmental efficiency.
• Coordinates routine preventive maintenance, service, repair, and troubleshooting for graphics production and finishing equipment.
• Promotes and enforces safe work practices, appropriate personal protective equipment, safe chemical and material handling, and proper operation of production equipment.
• Performs all other duties and responsibilities as assigned by management.

Knowledge, Skills, and Abilities:

• Working knowledge of graphic, sign, exhibit, or wide-format print production processes, materials, file preparation, color output, finishing methods, and quality-control practices.
• Working knowledge of production equipment such as large-format printers, laminators, cutters, plotters, or comparable graphics-finishing equipment, as applicable to ECI’s operation.
• Ability to read and interpret work orders, layouts, dimensions, production notes, and project specifications.
• Ability to plan production work, assign resources, organize competing priorities, and respond effectively to schedule changes.
• Ability to identify production problems, evaluate options, implement solutions within established authority, and escalate concerns appropriately.
• Proficiency with standard business applications and experience using graphics production, workflow, inventory, or ERP systems.
• Working knowledge of relevant Adobe Creative Cloud applications is preferred.
• Effective leadership, coaching, communication, organizational, and cross-functional collaboration skills.
• Ability to perform practical production math, including measurements, fractions, decimals, quantities, material usage, and basic cost calculations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Associate degree or technical training in graphic production, visual communications, printing, manufacturing, or related area, and at least three (3) years of related graphics, sign, exhibit, or wide-format print production experience; or an equivalent combination of education and experience.
• Previous experience leading, coordinating, or supervising production employees is required.

Physical Demands: 

This position regularly works in both office and production environments. The employee may be required to stand and walk for extended periods; work at a computer or production workstation; bend, reach, climb approved ladders, and move graphic materials; and work near production equipment, inks, adhesives, and other chemicals used in graphic pro-duction. Employees may be exposed to skin irritation and fumes from chemical solutions and inks. There is also a risk of cuts and bruises while operating equipment, handling supplies, or working with finished products. The employee may be asked to perform light physical duties, lift graphic materials, and climb ladders. Additionally, loud noise from fabrication shop equipment may be present. The employee must use required personal protective equipment and follow applicable safety procedures. To perform work safely, functional near, far, and peripheral vision, as well as adequate hearing, may be required as directed by leadership. The employee must use required personal protective equipment and follow applicable safety procedures. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Please note that this job description is not intended to be a comprehensive listing of all duties and responsibilities required of the employee in this position. Duties and responsibilities are subject to change at any time, with or without notice.