Graphics Account Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

The Graphics Specialist Lead coordinates daily activities and workflows within the Graphics department, ensuring customer requirements, production specifications, and graphics standards are executed accurately and efficiently. This role provides day-to-day work direction, technical guidance, and support to Graphics Account Specialists, assists with process improvement initiatives, supports automation efforts, and helps maintain consistency across graphics workflows. The position also manages X-Rite color management tools, including certification and calibration activities, to support quality and customer requirements.

Location: Sugar Land, TX

Type: Onsite, M-F, No option for remote or hybrid

Duties and Responsibilities:

• Coordinate daily activities and workload assignments for Graphics Account Specialists to ensure timely and accurate completion of assigned work.
• Provide day-to-day work direction, coaching, training, and technical guidance to Graphics Account Specialists.
• Serve as a technical and quality resource for the team, promoting consistency in policy application, customer service, graphics processes, and quality standards
• Manage assigned customer accounts while performing Graphics Account Specialist responsibilities, including project coordination, customer communication, artwork approvals, and issue resolution
• Communicate clearly and effectively with customers, Sales, Customer Service, Color Separators, Designers, Prepress, and Production regarding graphics requirements, specifications, approvals, and production issues
• Coordinate and manage customer expectations related to artwork, separations, specifications, proofs, and graphics workflow requirements
• Perform incoming graphics file inspections and review production order materials and finished product requirements to ensure artwork and specifications meet applicable production requirements
• Update and maintain order specifications for internal and external customers, separate customer-provided artwork as required, and coordinate the preparation and submission of proofs and PDFs for customer approval
• Support the development, implementation, and continuous improvement of standardized graphics processes and workflows
• Monitor team workload, prioritize assignments, and provide support to ensure departmental deadlines and customer commitments are met.
• Assist management with training, onboarding, and development of Graphics Account Specialists.
• Partner with Production and other departments to improve workflow efficiency and support print-ready artwork requirements and customer specifications.

Education and Experience Required:

• Bachelor’s degree in Graphic Communications, Graphic Design, Printing Technology, Business Administration, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 5 years of experience in graphic design, graphics operations, customer service, account management, project coordination, or a related field.
• Experience supporting graphics, packaging, printing, or manufacturing-related workflows strongly preferred.
• Proficiency with Adobe Creative Cloud applications (including Photoshop) and Microsoft Office required.
• Experience with separation software such as Esko, ArtPro, ArtPro Plus, Pilot, or similar applications preferred.

Knowledge, Skills, and Abilities:

• Knowledge of graphics workflows, customer account management, artwork approvals, separations, production specifications, and print-ready artwork requirements.
• Experience with graphics and separation software such as Photoshop, ArtPro, ArtPro Plus, Pilot, Esko, or similar applications preferred.
• Familiarity with color management systems and graphics automation tools preferred.
• Strong data management, organizational, and attention-to-detail skills.
• Ability to analyze workflow performance and identify opportunities for improvement.
• Strong customer service, communication, coaching, and interpersonal skills.
• Ability to communicate production-related issues clearly and effectively to supervisors and personnel in production areas.
• Ability to read, understand, and interpret safety rules, internal quality procedures, quality checklists, production specifications, and related documentation.
• Ability to manage multiple priorities and projects while supporting team performance and customer requirements.

Physical Requirements:

• Ability to work in both office and manufacturing environments.
• Ability to stand, walk, bend, reach, and use hands to grasp, handle, or feel small items as required.
• Ability to work at a computer for extended periods.
• Ability to move throughout office and production environments as needed.
• Ability to work in varying temperatures, noise levels, and production activity.