Greek Speaking Customer Service for Aviation industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Greek Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about travel and customer service. As a representative, you will assist clients with their aviation-related inquiries, ensuring a smooth experience for travelers and aviation partners alike, all while communicating effectively in Greek.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, schedules, and airline policies via phone, email, and live chat in Greek.
• Provide exceptional assistance with ticketing, changes, cancellations, and special requests.
• Resolve customer complaints and logistical issues in a timely and professional manner.
• Document all interactions and maintain accurate records in our CRM system.
• Collaborate with various operational teams to ensure seamless service and timely updates for customers.
• Stay informed about aviation industry trends, airline offerings, and travel regulations to assist customers effectively.

• Fluency in Greek (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably within the aviation or travel industry.
• Strong communication skills and the ability to provide a friendly, positive customer experience.
• Excellent problem-solving skills and the ability to handle difficult situations effectively.
• Ability to multitask and manage high volume inquiries in a fast-paced environment.
• Familiarity with customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including weekends and holidays if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...