Greek Speaking Customer Service for Banking industry

Mercier Consultancy MD is excited to announce a vacancy for Greek Speaking Customer Service Representatives within the banking industry. This role is ideal for individuals who are enthusiastic about providing top-notch customer support and are eager to assist customers with their banking needs. As a vital point of contact, you will help clients navigate their banking services while conveying information clearly and professionally in Greek.

Key Responsibilities

• Manage customer inquiries regarding banking products, services, account information, and transactions via phone, email, and chat in Greek.
• Provide accurate information and assistance with account management, products, and troubleshooting issues.
• Educate customers on banking policies and help them understand service fees and charges.
• Document interactions meticulously to ensure accurate tracking and follow-up.
• Collaborate with internal departments to address customer needs and enhance the banking experience.
• Stay informed on industry regulations and banking services to provide relevant information to customers.

• Fluency in Greek (both written and spoken) is essential; knowledge of English is beneficial.
• Experience in customer service, especially in the banking or financial sector, is preferred.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Ability to manage sensitive inquiries with discretion and confidentiality.
• Attention to detail and strong organizational skills.
• Proficiency in using banking software and CRM applications.
• Flexibility to work in shifts that may include weekends and public holidays.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...