Greek Speaking Customer Service for Education & E-Learning industry

Mercier Consultancy MD is excited to announce a vacancy for Greek Speaking Customer Service Representatives in the Education & E-Learning industry. This position is perfect for individuals who are passionate about education and eager to support learners in their educational journeys. As a representative, you will communicate with students, educators, and stakeholders in Greek, providing essential assistance and guidance on our e-learning platforms and services.

Key Responsibilities

• Assist students and educators with inquiries related to e-learning courses, registrations, and technical support via phone, email, and live chat in Greek.
• Provide guidance on course offerings, learning paths, and educational resources.
• Resolve issues related to access, account management, and troubleshooting e-learning platforms.
• Document customer interactions accurately and maintain comprehensive records in our CRM system.
• Collaborate with the learning and development teams to enhance course offerings and user experience.
• Stay informed about the latest trends and updates in the e-learning industry to offer accurate information.

• Fluency in Greek (both written and spoken) is essential; knowledge of English is beneficial.
• Previous experience in customer service, particularly in the education or e-learning sector, is preferred.
• Strong communication skills and a positive, supportive demeanor.
• Ability to explain educational concepts and technical issues clearly to customers.
• Strong organizational skills and attention to detail.
• Familiarity with e-learning platforms and CRM systems is an advantage.
• Willingness to work flexible hours, including evenings and weekends if needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...