Greek Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is excited to present an opportunity for Greek Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. If you are passionate about energy solutions and dedicated to delivering excellent customer service, this role is ideal for you. As a representative, you will engage with clients in Greek, assisting them with their inquiries and ensuring they receive high-quality support.

Key Responsibilities

• Manage incoming customer inquiries related to oil and gas services, including product availability, pricing, and service options via phone, email, and chat in Greek.
• Provide information on energy solutions, contracts, and regulatory compliance.
• Assist customers with account management, service requests, and troubleshooting of issues.
• Resolve customer complaints efficiently, ensuring a positive customer experience.
• Accurately document customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams, including technical support, to provide timely updates and resolutions for customers.
• Stay informed about industry trends and company offerings to effectively assist customers.

• Fluency in Greek (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably within the oil and gas or energy industries.
• Strong communication skills and a customer-focused approach.
• Solid problem-solving abilities and the capacity to work efficiently in high-pressure situations.
• Ability to manage multiple inquiries and prioritize work effectively.
• Familiarity with CRM software and general office applications.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...