Greek Speaking Customer Service for Healthcare industry

Mercier Consultancy MD is excited to announce a rewarding opportunity for Greek Speaking Customer Service Representatives in the healthcare industry. This position is ideal for compassionate individuals who are dedicated to providing top-notch support to patients and healthcare providers. You will play a vital role in assisting users with inquiries related to healthcare services, ensuring they receive the guidance and care they need.

Key Responsibilities

• Respond to inquiries regarding healthcare services, appointment scheduling, and insurance options through phone, email, and live chat in Greek.
• Provide clear and accurate information to patients and healthcare professionals in a friendly and empathetic manner.
• Assist with patient account management, including billing inquiries and service-related questions.
• Resolve complaints efficiently, ensuring an overall positive experience for users.
• Document all customer interactions thoroughly in our system for proper record-keeping.
• Coordinate with medical and administrative teams to ensure seamless service delivery.
• Stay abreast of healthcare policies and company services to provide current information to customers.

• Fluency in Greek (both written and spoken) is required; knowledge of English is a plus.
• Experience in customer service, preferably within the healthcare sector.
• Excellent communication skills and a strong customer-oriented approach.
• Ability to handle sensitive inquiries with discretion and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service technology and CRM systems.
• Flexibility to work various shifts, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...