Greek Speaking Customer Service for Information Technology (IT) industry

Mercier Consultancy MD is excited to announce a vacancy for Greek Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for dynamic individuals who have a strong customer service orientation and a passion for technology. As part of our team, you will assist clients and customers in navigating their IT-related queries, ensuring they receive timely and effective support in Greek.

Key Responsibilities

• Manage customer inquiries regarding IT services, software solutions, and technical support via phone, email, and chat in Greek.
• Provide guidance on product features, troubleshooting steps, and best practices for IT usage.
• Assist customers in resolving technical issues and facilitate follow-ups as needed.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to ensure timely resolution of complex problems.
• Stay updated on IT trends and developments to offer informed support to customers.

• Fluency in Greek (both written and spoken) is essential; knowledge of English is beneficial.
• Experience in customer service is preferred, particularly in the IT sector or related fields.
• Strong communication skills along with a passion for technology and problem-solving.
• A customer-centric mindset with a commitment to delivering high-quality service.
• Ability to manage multiple inquiries in a fast-paced environment.
• Familiarity with IT systems and customer support software is a plus.
• Willingness to work flexible hours, including evenings and weekends when necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...