Greek Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Greek Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and have a knack for enhancing customer experiences. In this role, you will support clients with their inquiries, ensuring they receive top-notch service and information about various media offerings in Greek.

Key Responsibilities

• Provide outstanding customer service by managing inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Greek.
• Assist customers with account management, including subscription adjustments and resolving service issues.
• Inform customers about new releases, features, promotions, and other media content.
• Efficiently resolve customer complaints and maintain satisfaction levels.
• Document all customer interactions accurately for follow-up and reference in the CRM system.
• Collaborate with internal teams to improve service delivery and optimize customer support.
• Stay informed about industry trends and company offerings to provide relevant and current information to customers.

• Fluency in Greek (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the media or entertainment field.
• Strong communication skills and a genuine passion for delivering excellent customer experiences.
• Ability to handle multiple inquiries and prioritize tasks effectively in a dynamic environment.
• Problem-solving skills with a positive, solutions-oriented approach.
• Proficiency with CRM systems and a good understanding of digital media services.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...