Greek Speaking Customer Service for Retail industry

Mercier Consultancy MD is excited to announce a position for Greek Speaking Customer Service Representatives in the retail industry. This is a fantastic opportunity for individuals who are passionate about retail and enjoy providing exceptional customer service. In this role, you will engage with customers in Greek, assisting them with their inquiries, product information, and ensuring a memorable shopping experience.

Key Responsibilities

• Respond to customer inquiries related to retail products, services, and promotions via phone, email, and live chat in Greek.
• Help customers with order placement, account management, and any issues they may encounter.
• Provide information on product availability, pricing, and return policies.
• Resolve customer complaints effectively and courteously, ensuring satisfaction and loyalty.
• Document all customer interactions accurately in the CRM system.
• Collaborate with store teams and management to improve the overall customer experience.
• Stay updated on retail products and services to provide accurate and timely information.

• Fluency in Greek (both written and spoken) is essential; knowledge of English is helpful.
• Previous experience in customer service, preferably in the retail sector.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to handle multiple inquiries and prioritize tasks effectively.
• Proficiency in using customer service software and general computer applications.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...