Greeter-Security Monitor

Description

PRIMARY PURPOSE:  The greeter welcomes and assists patients, their families and visitors entering the health center. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling. Assists with general administrative task, such as sorting health center directory, departmental mail, delivery log and visitation logs. Determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

Requirements

ESSENTIAL JOB FUNCTIONS:

• Welcomes and greets patients/clients/visitors to health center in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s). 
• Works closely with other roles at the health center to assure patient receives a satisfactory service 
• Understand and is knowledgeable about FoundCare and services 
• Responsible for supporting patient flow and minimize wait times in lobby 
• Assist the patient through the admitting process with self-check-in process
• Helps patients answer any concerns and works with Practice Manager to resolve patient’s inquiries 
• Communicate observations of patient’s status to Practice Manager and/or nurse-in-charge. 
• Helps patients in distress by responding to emergencies. 
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. 
• Maintains operations by following policies and procedures, reporting needed changes. 
• Contributes to team effort by accomplishing related results as needed. 
• The Greeter Security will have the ability to promote a positive and cooperative work environment by communicating problems and workflow issues with Practice Manager and handle conflict in an appropriate manner. 
• Must also be able to respect the culture, values and opinions of others.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to verbally communicate effectively with others, with or without the use of an interpreter.
• Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services.
• Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
• Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

• Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties.
• Need to travel to off-site locations and attend meetings, workshops, seminars plus travel to other Foundcare locations.
• Accomplish job duties using various types of equipment/supplies, e.g.
• Pens, pencils, calculators, computer keyboard, telephone, etc.

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• Un-armed Security License Required 
• Possess 1-2 years of office/clerical skills. 
• Outstanding customer service skills and the ability to interact and work with diverse populations. 
• Computer proficiency.
• Excellent interpersonal, organizational, and communications skills. 
• Flexible schedule allowing for evenings.
• Ability to interpret, adapt and apply guidelines and procedures
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public
• Ability to read, write and communicate effectively orally and in writing
• Ability to handle various special projects on an ongoing basis while addressing daily needs for the department.
• Ability to complete projects with minimal directions/instructions.
• Maintain patient and family confidentially.