Grief Care Manager

Description

POSITION SUMMARY: 

The Grief Care Manager serves as a key point of contact for families seeking services at Judi’s House, ensuring consistent, compassionate communication and access to appropriate resources throughout their engagement. This role oversees the Intake Department and collaborates closely with the Direct Service, Training and Education, and Evaluation and Research teams to coordinate comprehensive care. Grounded in a strong understanding of Judi’s House’s mission and programming, the Grief Care Manager evaluates family needs, coordinates clinical assessments, and connects with relevant community supports. The ideal candidate brings in-depth knowledge of local and regional agencies and is responsible for cultivating and maintaining strong partnerships with these organizations. The position encompasses three core areas of responsibility: 

1. Clinical Service Coordination 
2. Evaluation and Research Support  
3. Community Resource Development 

ESSENTIAL DUTIES/RESPONSIBILITIES:  

Clinical Service Coordination 

• Participate in regular supervisory meetings with departmental leadership for clinical and operational oversight. 
• Provide leadership, supervision, training, and ongoing support to the Grief Care Coordinator (GCC) in all aspects of family service coordination and community engagement. 
• Oversee and support core intake and service coordination activities, including: 
• Planning and optimizing functionality of the electronic health record (EHR) system. 
• Managing client data entry and maintenance with accuracy and timeliness. 
• Conducting phone screenings, processing applications, and coordinating intake procedures. 
• Following up with all potential clients and supporting families who lapse in enrollment. 
• Recommending appropriate grief-related and external resources based on family needs. 
• Scheduling family interviews  
• Coordinating the intake process for Community-Based Care Team clients. 
• Monitor department activity and productivity through weekly metrics tracking (e.g., call log, outreach contacts, attendance rates) 
• Continuously evaluate service delivery processes and recommend improvements to enhance efficiency, client engagement, and retention. 
• Collaborate with the Assistant Director of In-House Care to identify eligible families and prioritize scheduling for upcoming groups and assessments. 
• Serve as a subject matter expert on GCC policies and procedures, providing consultation and support to both staff and families. 
• Assist in onboarding and training new staff, interns, and trainees through observation coordination and procedural orientation. 
• Maintain accurate, up-to-date clinical records in accordance with organizational and ethical standards; act as a custodian of health records. 
• Address client service issues and concerns with professionalism, compassion, and a problem-solving approach. 
• Promote strong collaboration across clinical teams and other departments. 
• Represent Judi’s House at community outreach events (e.g., resource fairs, fundraisers) to increase awareness of grief care programs. 
• Participate in client-facing events and group activities as needed. 
• Uphold the highest standards of ethics and clinical care in all interactions. 
• Attend required staff meetings and cross-functional team meetings (e.g., Clinical Review, All-Staff). 

Evaluation and Research Support 

• Partner with internal teams to define client eligibility criteria, data collection intervals, and contact coordination for program evaluation. 
• Manage updates to client-facing forms and ensure their accurate implementation across platforms. 
• Coordinate data collection efforts to maximize participation, including scheduling clients and tracking responses (some evening work may be required). 
• Serve as the GCC representative in cross-team Evaluation and Research initiatives, contributing to continuous quality improvement. 

Community Resource Development 

• Support the expansion and development of the Comprehensive Grief Care® network by building and nurturing relationships with external clinicians and organizations across Metro Denver and Colorado. 
• Represent Judi’s House in collaborative networks and external initiatives, such as the Grief Alliance Network. 
• Maintain, update, and manage an internal community resource and referral guide, ensuring accuracy and relevance. 
• Collaborate with the Communications team to create and update grief-related outreach materials (e.g., brochures, referral listings, website content). 
• Oversee annual updates to the online referral interest form. 
• Review practitioner questionnaires and conduct initial screenings and interviews. 
• Update provider information annually, including areas of specialization, fees, and populations served. 

OTHER DUTIES AND RESPONSIBLITIES: 

• Actively promote and maintain a strong commitment to the mission, values, and culture of Judi’s House/JAG Institute across all interactions and partnerships. 
• Participate in organizational meetings, activities, and events as required. 
• Work collaboratively across departments and functions to advance the strategic goals of the organization. 
• Demonstrate initiative, independence, and teamwork while seeking guidance when appropriate. 
• Adhere to all organizational policies, procedures, and ethical guidelines. 

SUPERVISORY DUTIES: 

• Directly supervise the Grief Care Coordinator in partnership with the Assistant Director of In-House Programs, ensuring performance alignment with organizational standards and goals. 

Work Environment & Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift 25 pounds at a time. 
• Valid driver’s license and automobile insurance. 

Work Environment 

This is a full-time position. Some remote work may be possible at the supervisor’s discretion. When in the office, employees can expect to stay closely connected to the mission, work in a bright new facility where Judi’s House hosts many of its programs, and interfacing with a supportive and collaborative team of colleagues. 

Benefits 

• Company sponsored medical and dental plans 
• Company contribution to HSA for some plans 
• Optional 401K with 3% match 
• Paid time off, sick, professional development, and holiday time 
• Paid lunch hour 
• Positive, inclusive workplace 
• Flexible work hours 

Requirements

REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES SOUGHT:  

• Excellent verbal and written communications skills in English 
• Strong public speaking and presentation abilities 
• Active listening skills, empathy, and a warm, professional demeanor 
• Demonstrated ability to build positive, collaborative relationships across teams and departments 
• Commitment to welcoming grieving children and families with compassion and care 
• Highly organized, reliable, and responsive with strong planning and time management skills 
• Maintains healthy professional boundaries and emotional self-awareness 
• Open to feedback, self-reflection, and ongoing learning 
• Values and contributes to a cohesive, team-oriented work environment 
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and OneNote 
• Technologically adept and able to quickly learn and navigate multiple digital systems and applications 

EDUCATION OR FORMAL TRAINING:  

• Bachelor’s degree in social sciences, family studies, or related field 
• Minimum of 5 years’ work experience in a family-centered, client-facing role with a strong emphasis on compassionate care and service 
• 3–5 years of experience in staff, volunteer, trainee, program, or project management, with a proven ability to lead teams toward achieving daily goals