Grocery Manager

Description

JOB TITLE: Grocery Manager  

DEPARTMENT: Grocery  FLSA STATUS: Exempt 

REPORTS TO: Operations Manager TYPE: Full-time 

WHO ARE WE? 

The Woodstock Farmers’ Market is the area’s premier year-round, fresh food-focused grocery store. We are committed to creating and selling the best products sourced locally and globally, ethically, and sustainably. We hire only the most service-oriented people who appreciate a fun, fair, drama-free workplace, and share our CORE VALUES: 

• Come with an empty cup: have humility 
• Sit at the table together: be collaborative 
• Do the right thing—always: be honest, accountable and have integrity 
• Always hungry: relentlessly get stuff done 
• Fish Cakes: think outside the box to creatively solve problems 
• Bright side: always be positive 

IN SUMMARY

The Grocery Manager oversees all aspects of the day-to-day running of the combined Grocery departments (including Bread, Dairy, Wine and Taxable Grocery). They partner with several key leaders in the business: The Inventory Manager, The HCE Manager, the buying team, and The Director of Sourcing. Their goal is to execute grocery strategies through day-to-day tasks.  They are involved in hiring, training, scheduling, evaluating, and coaching the staff. They ensure the store looks its best all the time. They give outstanding service to others, and lead by example.

THE FIVE ROLES

It’s important to us that expectations are clear and as simple as possible. While you will have a dynamic diverse role, we have assigned the following “Five Roles” to this position. They are the five most important things that you will be doing on a daily basis:

1. Lead, Manage, and hold people Accountable

2. Models extra-mile service

3. Buying/COGs management

4. Merchandising & promotional planning

OF UTMOST IMPORTANCE!   

The Grocery Manager is one of our most important leaders. Not only do they buy and manage the flow of products, they play an entrepreneurial role in growing one of the largest parts of our business. They should be team players, great communicators, and excellent customer service representatives. They report to the Operations Manager and work in harmony with other department managers to ensure that the needs of the entire store are met.

As is often the case, keep in mind that "of utmost importance” describes the general nature and level of work performed in your job. They should not be construed as an exhaustive listing of all job duties and responsibilities by employees so classified.

As is often the case, keep in mind that "of utmost importance” describes the general nature and level of work performed in your job.  They should not be construed as an exhaustive listing of all job duties and responsibilities by employees so classified. 

OF COURSE THERE ARE OTHER RESPONSIBILITIES 

Requires work with others in a group or team, external customers, face-to-face discussions with individuals or teams. 

WHAT YOU’LL NEED TO SUCCEED 

BE CALM UNDER PRESSURE   

Focus on the issue at hand | Provide staff and guests with great service | Make multiple decisions in the heat of the moment | Resolve conflicts with diplomacy

BE COLLABORATIVE   

Appreciate other’s ideas | Enjoy listening and engaging with others in order to make final decisions | Put team before self | Work successfully within a team |Direct small teams | Must understand the total Market picture: Service is what we do and without great service we are nothing

BE A COMPUTER PRO   

Possess working knowledge of Microsoft Office Programs | Work with Excel spreadsheets and Payroll software  

BE AN EXCELLENT LEADER   

Follow WFM Servant Leadership model | Possess humility | Have the heart of a teacher/mentor | Actively look for ways to help others | Use mindful and positive conflict resolution | Motivate and help create a positive work environment for staff | Maintain a standard of outstanding WFM work habits.

BE FAST   

Quick thinking in a fast-paced environment |Love a high-volume buzzing work environment

BE A FINANCIAL WHIZ   

Have a love of numbers and strong math skills |Have a strong grasp of financials  

BE A STRONG COMMUNICATOR   

Listen more, talk less | Seek first to understand | Clearly articulate and set directions | Catch them “doing it right” | Give positive and constructive feedback | Lean in to difficult conversations, don’t avoid them | Turn difficult conversations into a “win” for the Market

BE A SRONG TIME MANAGER?   

Meet tight deadlines | Expect others to meet their deadlines 

BE ORGANIZED AND DETAIL ORIENTED   

Prioritize projects and keep them moving forward | Delegate to others, as appropriate |?Make small things count | Catch errors and/or mistakes early on | Triple check your work | Observe, ask questions

BE A TOP-NOTCH PLANNER   

Strong Day Planning and Long-Range Planning Skills | Understand daily and weekly task lists | Task prioritization skills | Ability to anticipate and schedule for busy and slow times

BE AN OUTSTANDING MODEL FOR SANITATION  

Maintain highest standards of cleanliness and sanitation in kitchen and storage areas?| Run a clean, tidy and safe work environment | Be extremely sensitive about cleaning and food safety issues in all areas  

BE A GENUINE LOVER OF GREAT FOOD  

Enjoy making great Market-style food and/or merchandising great Market-style food | Have an eye for and create beautiful displays | Make great decisions regarding quality

BE AN EXCELLENT PROVIDER OF SERVICE 

Have a genuine love of providing great service to others | actively look for ways to help others while enjoying it 

Requirements

WHAT’S IMPORTANT TO HAVE 

Must be 21 or older 

Must have a genuine love of providing great service to others  

5 years’ work experience in a grocery store setting 

WHAT’S NICE TO HAVE 

The more experience, the better! 

WHAT YOU’LL NEED TO DO BE ABLE TO DO – with or without an accommodation 

Frequently raise or lower objects up to 40 pounds from one level to another regularly |Remain on feet in upright position for continuous periods of time |Walk throughout store, including to other buildings and outdoor areas | Exerting force on a regular basis so object is moved to or from team member | Carrying objects up to 40 pounds on a regular basis | Grasping and/or picking up objects | Regularly reaching for objects | Bending forward by bending at waist or bending legs and spine | Walking up and down stairs and ramps 

WHAT THE WORK ENVIRONMENT IS LIKE 

It is tight!  Not quite being packed in like sardines, but pretty close sometimes. It may be necessary to step outside depending on the task at hand or walk between buildings.  Be prepared for all weather conditions. That means from time to time you will need a raincoat, warm outerwear, boots, and an appreciation of Vermont’s beautiful and changing weather! 

MAINTAINING A CLEAN & SANITARY WORK ENVIRONMENT 

Follow all safety and health protocols | Housekeeping is important | Tidy up your workspace regularly | Wipe down frequently touched surfaces | Pick up items on the floor that could be trip/fall hazards. 

MORE ABOUT YOUR JOB DESCRIPTION 

It is not a contract of employment | Employment remains at will | Performing all or some of the job to expectation is not a promise or guarantee of continued employment |Any responsibilities can be temporarily or permanently changed or modified at any time in the Market’s sole discretion, with or without prior notice to our staff | Changes may be made with or without being in writing | Employees may be required to perform other jobs for The Market even if not within this job or this department | This describes the general nature and level of work performed in this job |  Understand this should not be construed as an exhaustive listing of all job duties and responsibilities of employees so classified.