Grocery Manager

PURPOSE

To select and obtain grocery, dairy, and bulk products and to supervise staff to meet established objectives for sales, margin, and customer service.

RESPONSIBILITIES

Purchasing:

• Provide feedback to pricing coordinator on overall pricing and pass along cost updates from vendors to retail team
• Maintain a positive relationship with vendors
• Assist in vetting new vendors for dept, and consider overall product mix
• Research new product, and pass on information to retail team
• Evaluate sales weekly, by period and quarterly at the category and subcat level
• Adjust purchasing as needed both seasonally and for holidays, consult retail team as needed
• Ensure proper receiving by department staff according to procedures for handling invoices
• Review invoices for pricing and discount accuracy; ensuring accurate separation of inventory categories and subcategories, and identify credits and mispicks
• Review invoices monthly for accuracy
• Visit the warehouse as needed to review any store specific supply
• Participate in quarterly inventory counts, and weekly all store meetings
• Coordinate with Grocery and Bulk Buyers to ensure all orders reflect department needs

POS:

• Update items and add new items into the POS system
• Print tags for departments as needed, making sure all tags are up to date and present
• Assist in posting signage including but not limited to Co-op deals, sales, etc.
• Be fully trained on the front end of SMS and be able to cashier as needed in the store

Merchandising:

• Order merchandise and maintain inventory control to minimize out-of-stocks and overstocks and maximize sales and turnover
• Ensure in conjunction with the Store Manager and floor staff that shelves and coolers are fully stocked and rotated to ensure freshness and turnover
• Manage back stock areas
• Set stocking priorities for department staff; stock items as needed, assist with receiving
• Plan attractive displays; order sufficient merchandise to stock displays for period of display; do periodic comparisons with competitors
• Maintain grocery areas for cleanliness and appearance according to established standards
• Mark-down items as needed to reduce losses, record shrink for lost product
• Ensure accurate, up-to-date price labeling of department items; get new item information to POS Staff before item arrives so product can be immediately placed on shelf
• Provide prompt, friendly, courteous customer service
• Adhere to all product policies and notify vendors of policies when purchasing new products

Customer Service:

• Treat people fairly, courteously, and with respect
• Ensure a high standard of customer service storewide, and esp in dept
• Ensure quick response to customer questions and concerns.
• Process Pre orders in a timely manner and communicate with members as needed

Financial Performance:

• Develop and administer a departmental budget with assistance of the Store Manager
• Attain sales and margin goals for the department
• Review departmental financial reports; take corrective action as needed

Personnel:

• Hire, train and supervise grocery department staff
• Conduct performance evaluation of department staff and participate in the evaluation of other staff
• Ensure that all department workers have up-to-date job descriptions and periodic reviews
• Coordinate with Bulk Supervisor to schedule hours for all department staff within payroll allocation
• Hold departmental staff meetings monthly

Other Duties:

• Attend management or other meetings if scheduled and as directed
• Ensure, in coordination with the Store Manager, that all areas meet lawful standards for food handling safety and carry out sanitation inspections monthly
• Perform other tasks as assigned by the General Manager

QUALIFICATIONS

• Commitment to the mission and goals of Weavers Way Co-operative Association
• Commitment to superior customer service
• Exhibited ability to work well in a team setting
• Ability to manage and control inventory
• Ability to supervise staff -- including hiring, training, evaluating, and directing
• Proven understanding of and ability to uphold personnel and operational policies and procedures
• Strong two-way verbal and written communications skills
• Attention to detail and good organizational skills
• Demonstrated ability to multi-task and remain calm under stress
• Demonstrated ability to work independently and exercise independent judgment
• Exhibited ability to follow through on commitments
• Ability to develop and manage a departmental budget
• Proven math skills
• Ability to lift up to 50 pounds, use stairs, and be on feet for long periods
• Computer literate including Microsoft Word, Microsoft Excel and using email
• Be or become upon hiring a member in good standing of Weavers Way Co-op