Grocery Manager

Job Summary:

The Grocery Department Manager works to maximize sales and profitability for their department by providing excellent customer service and maintaining department and store cleanliness. The Grocery Department Manager maintains a well-stocked department, follows store procedures, and keeps an eye toward improving processes and product offerings whenever possible. The Grocery Manager supervises all Grocery Department employees and is expected to work 5 days per week for a total of 45 hours, including one weekend day.

Essential Duties & Responsibilities:

• Provide exceptional service in all areas
• Maintain a clean, organized, and well-stocked department on the sales floor and in the stock room
• Assure proper stocking and rotation of all department products, including backstock
• Participate in meetings with vendors and department managers, including but not limited to weekly manager meetings and marketing meetings
• Maintain timely email, phone, and in-person communication with vendors and customers
• Coordinate product additions and pricing information with vendors, department managers at other WCM locations, and the pricing department
• Work with the store manager to plan future ad features and AppCard promotions
• Track sales and order products to meet customer demand and increase profits, maintaining adequate inventory on all products
• Ensure incoming grocery shipments are unloaded efficiently and safely
• Control department expenses by enhancing operations, meeting budgeted goals, and controlling shrink
• Minimize out-of-stock and overstock product to ensure fresh merchandise
• Ensure compliance with safety and sanitation standards mandated by government regulations
• Train staff on job duties, department procedures, and proper/safe use of equipment
• Delegate work for maximum productivity, and motivate staff to achieve department goals
• Monitor staff progress and provide feedback regularly; coach and complete performance evaluations
• Regularly verify product pricing and replace price tags and/or signage as needed
• Promote grocery items using announcements, special displays, signage, cross merchandising, weekly ads, and seasonal plans for end caps and shippers
• Keep up with product and merchandising trends in the area by visiting other stores, visiting relevant websites, talking with customers, etc; implement improvements in the Grocery Department in order to keep WCM relevant and competitive
• Determine optimal staffing levels and schedule staff for full coverage, not exceeding the maximum sales per labor hour
• Attend food shows as directed by upper management
• Conduct quarterly inventory for the department
• May be called upon to manage store in absence of the Store Manager and Assistant Store Manager
• May be expected to take on additional store duties, such as running the cash register and closing the store as needed
• Should expect to closer the store at least 1 night per week

General Employee Expectations Common to All Jobs:

• Treat all customers with respect and dignity
• Work toward continuous improvement within scope of duties
• Keep work areas neat and free of hazards
• Must be available to work evenings, weekends, and holidays
• Perform other duties as assigned

Required Skills & Abilities:

• Moderate computer skills, including email, Excel, Word, and online ordering systems
• Great multitasking, organizational, communication, and customer service skills
• Comfortable working with the public and greeting, speaking with, and assisting customers
• Attention to detail, ensuring duties are completed correctly and on time
• Leadership, sales, and merchandizing skills
• Previous experience working with vendors and ordering product
• Ability to travel to trade shows, seminars, and other retailers

Education and Experience:

• High School Diploma/GED
• Previous experience in grocery retail experience is required
• Previous experience in Grocery Department management, preferred

Physical Requirements:

• Prolonged periods of standing, walking, twisting, lifting, bending, pulling, pushing, and reaching
• Must be able to frequently lift up 25 pounds and occasionally up to 50 pounds
• Frequent use of carts and pallet jacks (manual and electric)
• Frequent use of step ladders and step stools
• Ability to read small print on labels and shelf tags