Grocery Manager

The Grocery Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service.  He/She assumes total store responsibility in Store Director and Assistant Store Director’s absence.  He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the grocery, frozen, and dairy departments.  He/She coordinates human relations for the grocery, frozen, and dairy departments and ensures execution of all company and department policies and procedures on a timely basis.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest


• Responsible for proper stock levels in grocery, dairy and frozen departments


• Responsible for interviewing, training, scheduling, performance and productivity of all grocery department team members (including frozen, dairy, grocery and night crew)


• Responsible for completing and communicating performance evaluations in a timely manner within the department


• Manage all dairy/frozen and grocery merchandising


• Ensure proper rotation procedures are being enforced


• Responsible for ordering all seasonal merchandise and maintaining records of movement


• Coordinate and maintain all displays and quantity purchases


• Responsible for grocery and dairy/frozen ad estimates and purchasing


• Coordinate with all grocery DSD partners on displays and buy-ins


• Responsible for backroom organization, appearance, safety and stock level, including frozen and dairy vaults, as well as the outside area behind the store


• Manage individuals and delegates responsibilities as appropriate to motivate and instill excellence in the individuals within the departments in a positive manner


• Coordinate cleanliness and maintenance needs with Service Manager.  This includes grocery, frozen and dairy equipment and fixtures as well as displays, floors, ceilings and décor


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  Responsible for controlling, safeguarding and monitoring all store assets, ensuring policies and procedures are implemented for control of assets



• Perform other duties as requested or required by upper management

Key Requirements:

• Must be 18 years of age or older


• High School Diploma or equivalent


• Minimum of one year of store experience


• The Grocery Manager is required to work an average of 45 hours per week.  This will involve multiple opening, closing and day shifts depending on the store needs 


• Minimum of one year store experience


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  Must maintain Certified Food Safety Manager certification



• Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)


• Must also be able to bend, lift, and perform all other physical aspects of the job


• Ability to function as a team member and get along with others


• Ability to accept supervisory coaching related to performance, work habits and attitude

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.