Grocery & Retail Lead, Global Membership Operations

About the Role

We are seeking an outstanding individual to join our Global Membership Program as the Grocery & Retail Lead. In this role, you will be responsible for growing and optimizing our Member base within the Grocery & Retail portfolio. You will be responsible for crafting a strategy for how we should be approaching membership within Grocery & Retail, and determining how Membership fits into our broader Grocery & Retail business strategy. This role will be a deeply cross-functional individual contributor role.

You will report directly to the GM of Global Membership and will be working closely with several senior leaders from across the organization.

The right candidate will be a strategic problem solver, an expert at stakeholder engagement, and an experienced leader. This individual will have a strong point of view on how we will grow the Membership program within Grocery & Retail, will successfully communicate their vision, and will be able to work cross-functionally to achieve desired outcomes.

What You’ll Do

Define a strategy for how we’ll win on Membership within Grocery & Retail

Work cross-functionally across Operations, Business Development, Marketing, Product, and Finance teams to communicate & get buy-in on your vision

Implement your strategy & stay close to the details on how your strategy comes to life

Project manage teams around the world to ensure that we’re making progress against Grocery & Retail membership strategy

Work with Finance to understand key levers that we need to deliver on Membership sustainability within Grocery & retail

Influence senior leadership and Product partners on Grocery & Retail membership strategy and experimentation

Take accountability for project outcomes, ensure delivery on project critical metrics, and keep others informed of progress

Develop and share comprehensive performance reports with stakeholders and senior leadership

Basic Qualifications

5+ years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)

Experience with financial modeling and P&L management (or similar concepts)

Preferred Qualifications

Experience in a subscription (membership) service is a plus

Ability to thrive in a fast-paced and ambiguous environment

Experience problem-solving and proposing unique solutions to complex issues

Strong experience building and executing complex processes

Experience with cross-functional and senior stakeholder management

Ability to build financial models and projections

Experienced leader who knows how to navigate a matrixed organization

Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines

Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience

Strong Excel/Google Sheets proficiency

SQL proficiency and experience with involved data analytics

For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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